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Dudley Building Society: Savings reviews

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4.87
Based on 3,652 reviews, last reviewed 7th Oct 2025
25% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Top class service The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have s... Read more Reviewed on: 7th October 2025
Barbara Blythe's avatar
Barbara Blythe

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3652)

Friendly and efficient

5
So helpful people with such friendly attitudes. Efficient too. Maybe old fashioned with no on line facilities but a pleasure to talk to staff Reviewed on: 31st December 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thanks for your message and lovely feedback. Whilst our Online Service is not available just yet, it will be coming later this year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Response date: 4th January 2021
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Dudley Building Society

Kingswinford branch review

5
Kingswinford staff are alwys friendly and very helpful Reviewed on: 29th December 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Gornal Wood branch review

4
Turn radio off. Being partially deaf it makes things difficult Reviewed on: 24th December 2020
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Quick and easy contact

5
Called to query interest rate on a savings account got through straight away - person I spoke to was polite and efficient Reviewed on: 23rd December 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Would prefer if could access account online

5
Rang today and got through OK but the recorded MESSAGE WAS VERY LONG. The lady I spoke to was extremely helpful. Reviewed on: 22nd December 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thank you for your review. Whilst our Online Service is not available just yet, it will be coming early next year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Thanks. Response date: 30th December 2020
Dudley Building Society Logo
Dudley Building Society

Gornal Wood branch review

5
I always have excellent service at the branch, don't see anything you could improve Reviewed on: 22nd December 2020
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Advisor very helpful

5
Advisor very helpful and understood my query Reviewed on: 21st December 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Gornal Wood branch review

5
Should be able to withdraw up to Reviewed on: 18th December 2020
Gornal Wood branch customer's avatar
Gornal Wood branch customer

So Helpful

5
I needed help with a pass book problem and Claire was so helpful and reassuring in every way. Reviewed on: 16th December 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Savings

5
I find the society staff very helpful and in telephone conversations they are also well versed on explaining whatever advise I'm seeking information on my savings accounts etc and yes I have previously recommended the society to other friends. Reviewed on: 16th December 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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