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Dudley Building Society: Savings reviews

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4.87
Based on 3,734 reviews, last reviewed 16th Mar 2026
61% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Very good service explaining all our options and the... Very good service explaining all our options and the lady who attended to us was very knowledgeable and kind. Reviewed on: 16th March 2026
Alan 's avatar
Alan

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3734)

Customer Service - Excellent like the good old days!

5
I had to speak to The Dudley Building Society a couple of times about opening an account for my Granddaughter. Everyone I spoke to was polite, professional and very helpful. They were open and honest with their responses and if they didn't know the answer to a question, they found it and called back within promised timescales. Very approachable, very friendly, it was a pleasure dealing with the savings team. Thanks Becs, Claire and Dan Reviewed on: 9th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley branch review

5
Staff are kind, helpful, always a smile Reviewed on: 9th February 2021
Dudley branch customer's avatar
Dudley branch customer

Gornal Wood branch review

5
Easy access/ parking. member of staff has good people skill Reviewed on: 9th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Extremely helpful

5
Extremely helpful when opening an online account. Phoned me several times to keep me updated with what they were doing. Would highly recommend Reviewed on: 8th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Gornal Wood branch review

5
Staff always go above and beyond. very good service Reviewed on: 8th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Wasting money

1
Recently registered online. Just received acknowledgement by post, not by email !! . A4 envelope, two A4 sheets of paper, two 2nd class stamps. What a waste of money. I AM NOW ON LINE. Your opening paragraph....' we understand that life is busy and time is preccious' , so why make staff pack envelopes and make me open them to read what could have been a simple email. Disappointed! Reviewed on: 8th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Gornal Wood branch review

5
Cashier helpful, knowledgeable about accounts available Reviewed on: 7th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Gornal Wood branch review

3
The staff are lovely but the queues are dreadful. I'm too old to be waiting outside in the cold. Why did you get rid of the third till point?? Reviewed on: 6th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Efficient and friendly service

5
The person I spoke to in Customer Servicès Team was able to answer my query to my satisfaction and also gave me some additional information. Reviewed on: 5th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Nice, somewhat unique, approach

5
I loved the well-thought-through application process. It was uniquely different to allow you to complete in sections & pause/suspend/resume between sections. The address searcher was interestingly different & very effective, too! [The only reason for possibly losing 1 star was the validation process for my particular bank-account taking 2-days, but it was done same-day, so back to 5-stars.] Would it be a savings "pun too far" to call the experience "interesting"!? Best Regards Mike Woodward Reviewed on: 5th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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