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Dudley Building Society: Savings reviews

View other Dudley Building Society products
4.87
Based on 3,652 reviews, last reviewed 7th Oct 2025
26% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Top class service The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have s... Read more Reviewed on: 7th October 2025
Barbara Blythe's avatar
Barbara Blythe

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3652)

Kingswinford branch review

5
Always good customer service, very helpful and polite. Knowledgeable Reviewed on: 29th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Account balance

4
Very helpful on phone - dealt with enquiry professionally. Reviewed on: 29th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Kingswinford branch review

5
I like talking face to face with people Reviewed on: 28th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Online banking needed!

3
Whilst happy with courtesy and knowledge of branch staff, Dudley building society would benefit from an online offer enabling customers to self serve the majority of their requirements. Reviewed on: 28th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thank you for your review. We are busy preparing for the launch of our Online Service. Whilst our Online Service is not available just yet, it will be coming later this year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Response date: 16th November 2020
Dudley Building Society Logo
Dudley Building Society

Great customer service

5
Very helpful and was able to assist straight away and no issues and nothing was too difficult to resolve. Great local building society for its customers and care for local people. Reviewed on: 27th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Brierley Hill branch review

5
Cathy was so helpful, especially as I was having trouble changing the account details Reviewed on: 25th October 2020
Brierley Hill branch customer's avatar
Brierley Hill branch customer

Brierley Hill branch review

5
I like being able to talk to a branch staff who know me Reviewed on: 24th October 2020
Brierley Hill branch customer's avatar
Brierley Hill branch customer

Kingswinford branch review

5
Friendly service, I feel safe investing money here Reviewed on: 24th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Follow up

5
Had a query regarding savings account when existing bond matures Spoke to assistant Dan he explained clearly the options available was extremely polite and informative Reviewed on: 24th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Brierley Hill branch review

5
Nothing as the ladies are all grea Reviewed on: 23rd October 2020
Brierley Hill branch customer's avatar
Brierley Hill branch customer

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