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Dudley Building Society: Savings reviews

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4.87
Based on 3,652 reviews, last reviewed 7th Oct 2025
26% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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0%

Latest highest rating:

5

Top class service The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have s... Read more Reviewed on: 7th October 2025
Barbara Blythe's avatar
Barbara Blythe

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3652)

Enquiry

5
I was dealt with efficiently, politely and with knowledge Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

New bank details

5
Telephoned to query new Dudley bank details as my bank said it could not recognise the payee details. I was told it was because they're a building society. Quickly sorted after a security check as to who l was. Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Positive

4
Good customer service. It would be good to have online access to all saving accounts. And online applications, not by post Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thanks for your review. We are currently preparing for the launch of our Online Service. Whilst our Online Service is not available just yet, it will be coming later this year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Response date: 16th November 2020
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Dudley Building Society

Perton branch review

2
convenience of service to be considered Reviewed on: 18th October 2020
Perton branch customer's avatar
Perton branch customer

Kingswinford branch review

5
Friendly service and staff always helpful. especially during the lockdown / pandemic Reviewed on: 18th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Dudley branch review

5
Friendly service, staff always very helpful Reviewed on: 18th October 2020
Dudley branch customer's avatar
Dudley branch customer

Gornal Wood branch review

5
Perfect, Like to see us face to face Reviewed on: 16th October 2020
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Perton branch review

5
Staff are always freindly and helpful. however sometimes need out of hours service Reviewed on: 16th October 2020
Perton branch customer's avatar
Perton branch customer
Reply from Dudley Building Society Hi, thanks for your review. We are currently preparing for the launch of our Online Service. Whilst our Online Service is not available just yet, it will be coming later this year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Response date: 16th November 2020
Dudley Building Society Logo
Dudley Building Society

Kingswinford branch review

5
Afternoon opening hours, Sat up to 3 pm Reviewed on: 16th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer
Reply from Dudley Building Society Hi, Thanks for your review. We would like to apologise for any inconvenience caused by our branches closing at 1pm. There are other ways you can access the funds in your account and further details can be found on the Coronavirus support page on our website. We understand that not everyone will feel comfortable visiting our branches during the current opening times of 9am-1pm, and therefore we want to offer our vulnerable members the opportunity to make a private appointment with us once the branch has closed to the general public at 1pm. Appointments can be made for an essential service in all of our branches on Mondays, Wednesdays and Fridays, between 1.30pm and 4pm. We feel very fortunate that we have been able to stay open throughout the coronavirus pandemic and later this year, we are looking to launch an Online Services to make it easier to manage your finances at home. By doing this, we hope that we can cater to all our member’s needs. Response date: 16th November 2020
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Dudley Building Society

Excellent service

5
Always very helpful, knowledgeable, friendly staff whether visiting a branch in person (usually Perton) or on the telephone. Confident that I am being well looked after. Reviewed on: 16th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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