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Dudley Building Society: Savings reviews

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4.88
Based on 3,704 reviews, last reviewed 24th Nov 2025
44% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
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0%

Latest highest rating:

5

In branch service review Great to have face to face service. Reviewed on: 24th November 2025
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Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
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Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3704)

Gornal Wood Branch review

5
You need to do direct debits. Since the closire of bank in village I have asked to do all my financial transactions via the Dudley BS but they cannot facilitate. Building society is loosing out on considerable amount of investment. Reviewed on: 2nd December 2018
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Gornal Wood Branch customer

Dudley Branch review

5
We like the staff, always very friendly and helpful. Helen very nice and helpful Reviewed on: 24th November 2018
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Dudley Branch customer

Kingswinford Branch review

5
The friendliness of the ladies within the branches no question to hard to answer Reviewed on: 19th November 2018
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Kingswinford Branch customer

Brierley Hill Branch review

5
The people are nice and they help you Reviewed on: 15th November 2018
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Brierley Hill Branch customer

Kingswinford Branch review

5
Tried phoning, very difficult to get through Reviewed on: 12th November 2018
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Kingswinford Branch customer

Kingswinford Branch review

5
Friendly service and availability Reviewed on: 11th November 2018
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Kingswinford Branch customer

Kingswinford Branch review

5
Personal service, excellent advice Reviewed on: 10th November 2018
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Kingswinford Branch customer

Lacking knowledge - several occasions

1
Dudley Branch staff - I have only been into this branch on four occasions. I saw the same member of staff three times. Each time she was incompetent and made errors. She did not apologise but was quite rude. She informed me that she would book an appointment for myself and an “expert” because it wasn’t her own specialised area of expertise. When I arrived for my appointment with the “expert”it was with her! Really it was! Due to this my family suffered a six month delay on care for a very elderly family member. Indeed, she is a life long member of Dudley Building Society. What a let down for her.I actually left the Dudley branch in floods of tears. I saw a different member of staff on my fourth and final visit to the Dudley Branch. She was a lovely lady and very friendly. However, her knowledge and competence was lacking. Although I specified instructions (that a solicitor told me to instruct), an error was still made. This resulted in another delay and I therefore missed an appointment with another bank. Again, I received no apology or acknowledgement that she had made a mistake. I closed the account immediately. Lower Gornal Branxh Excellent service. Professional, helpful and friendly. Even made me a coffee! Thank you Reviewed on: 7th November 2018
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Vicky Mullaney

Dudley Branch review

5
Staff are very kind and friendly Reviewed on: 5th November 2018
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Dudley Branch customer

Dudley Branch review

5
Staff friendly, never have to wait long. Reviewed on: 3rd November 2018
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Dudley Branch customer

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