Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.70 (1493 reviews)

View other first direct products

4.70

Based on 1,493 reviews, last reviewed 10th Aug 2026

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

fd - hassles free internet banking No hassle, to steal a line from another no nonsense product, it does exactly what it says on the tin Reviewed on: 14th July 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1493)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Easy to use features and app.

Easy to use features and app. Only issue I ever had to report to customer services was quickly resolved. Reviewed on: 25th January 2026

Solid, but not overwhelming

The bank has nothing particularly wrong with it other than the website is quite awkward to use and the Perks system doesn't appear to work properly. They are very tight on security but it's not ideal to force customers to do everything via the app. Reviewed on: 23rd January 2026

Well done First Direct stay in front of the pack.

I have tried many UK banks and First Direct is way out in front of all of them. Customer Service is amazing and when I phone needing assistance my call is answered in seconds. Most importantly, I feel secure banking with First Direct, yet I don’t feel that their security systems are restrictive or a hassle to deal with. Keep it up First Direct!!! Reviewed on: 23rd January 2026

A loyal customer of First Direct Bank for over 32 years

I have been a loyal customer of First Direct Bank for over 32 years, and throughout this time, they have consistently provided exceptional service in every aspect of banking. From their attentive customer support to their user-friendly digital services, every interaction has been seamless and professional. Their commitment to putting customers first, combined with reliability and innovation, has made banking with them an absolute pleasure for more than three decades. Reviewed on: 23rd January 2026

Simple Current Account Operation

It is very easy to operate my current account which I have with them Reviewed on: 23rd January 2026

I’ve experienced excellent service from First Direct...

I’ve experienced excellent service from First Direct by telephone when needed - helpful, respectful and informative. Never sales focussed. Really value this banking relationship Reviewed on: 23rd January 2026

Excellent services.

Excellent services. On-linebanking couldn't be simpler. Reviewed on: 23rd January 2026

FD is First Class

The title says it all. There is nothing negative to say. Wouldn’t bank anywhere else Reviewed on: 23rd January 2026

Easy App, easy to navigate and understand.

Easy App, easy to navigate and understand. No fuzz but straight forward. Everything is captured in the app. It's clear and simple. Reviewed on: 23rd January 2026

Truly First Class

I have been with First Direct for many years now and never encountered any problems with their service. Any issues I have raised with them have been dealt with promptly and efficiently. Truly first class! Reviewed on: 23rd January 2026

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current account
from Unizest 3.86 from 2 reviews
Premier current account
from Barclays 4.09 from 118 reviews
Personal Current Account
from Bank of Ireland 4.44 from 15 reviews

Want to see more from first direct?

Regular Saver Account
from first direct 4.76 from 149 reviews
Bonus Saving Account
from first direct 4.68 from 59 reviews
Fixed Rate Mortgage
from first direct 4.66 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub