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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Brilliant service

Excellent customer service and very good app Reviewed on: 31st December 2018

Easy to use, great service

Easy to access, easy to use, great service Reviewed on: 25th December 2018

Excellent

A bank and customer service worth shouting about Reviewed on: 21st December 2018

Easy to deal with

A bank that does what you ask with no fuss, they deal with your queer and that is all no questions about buying other products. An excellent service. Reviewed on: 20th December 2018

Brilliant Bank

I have banked with first Direct for over 15 years. I would recommend this bank because of the excellent customer service and the security system which is used when logging in to my online accounts. Reviewed on: 18th December 2018

Easy to use, excellent customer service

I'm a long-time user of First Direct and can't fault them for their service over 25+ years. This product is easy to use and access and gives me what I need. Reviewed on: 18th December 2018

Great service

Easy to navigate website & excellent customer service Reviewed on: 18th December 2018

Great bank in every way.

Been with first direct for over 20 years, never once i had a cause to complian .Always there for you even on Christmas day! Very efficient and clear policies Reviewed on: 18th December 2018

Easy banking

Easy banking, great online access and friendly staff at the end of the line when you need them. Reviewed on: 17th December 2018

Great

Great all round but bit over the top on security Reviewed on: 17th December 2018

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