Smart Money People Logo
Go to business site
Share this page
Link copied

first direct: Current Account reviews

View other first direct products
4.73
Based on 1,454 reviews, last reviewed 26th Mar 2026
9000% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

First Direct are First Class I have banked with First Direct for 30 years and have never had an issue. Their customer services team/advisers are excellent and always helpful and k... Read more Reviewed on: 26th March 2026
Janey H's avatar
Janey H

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
Martin S's avatar
Martin S
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1454)

Review of the first direct, Current Account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

Great service

5
Quick efficient transfer to First Direct Easy to use app Reviewed on: 10th November 2018
Emma Wright's avatar
Emma Wright

The best customer service

5
The best customer service by phone. Their app is simple to use and has everything you need. Reviewed on: 10th November 2018
LW's avatar
LW

Good, but could be better.

3
Overall, good, but problem with 15 hour lack of service, from 9pm (10/11/18) to 12pm (11/11/18). Reviewed on: 10th November 2018
Dominic Mcdonagh's avatar
Dominic Mcdonagh

No Robotic Menus

5
Using the current account switch, very smooth and if need to contact First Direct they have real people, based in the UK and none of those stupid automated menus on the phone... dial the number and a human answers... Perfect!! Great 5% linked Savings Account too!!! Cannot fault them! Reviewed on: 10th November 2018
Dave Ollie Oliver's avatar
Dave Ollie Oliver

Its ok

2
Its ok and i would say that about it and in many ways it remains ok Reviewed on: 9th November 2018
Tim Holden's avatar
Tim Holden

Competant. Easy to adminster account

5
The customer service is excellant. The phone backing is efficient, and the banking APP is very good indeed. Reviewed on: 9th November 2018
mechris3's avatar
mechris3

Efficient, friendly banking

5
Any queries or concerns are always addressed with no hassle or drama Reviewed on: 9th November 2018
Amanda Black's avatar
Amanda Black

Great service

5
Great bank. Always there when I need them. Reviewed on: 9th November 2018
0779mikr's avatar
0779mikr

Good service, outdated app

4
I have experienced great customer service with First Direct, but their mobile banking app is a long way behind others I have used in both functionality and design. Reviewed on: 8th November 2018
Hix's avatar
Hix

Best Bank

5
Always helpful and always open! Very easy to call on telephone banking and no queues or annoying music. Reviewed on: 8th November 2018
Cheryl Edwards's avatar
Cheryl Edwards

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from first direct?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill