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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

great bank

no hassle, good app, smooth changeover Reviewed on: 16th November 2018

Really helpful people based here

No massive wait times. Really friendly kind knowledgeable people. Make banking sensible! Reviewed on: 15th November 2018

Simply The Best

Really personal approach with friendly call handlers who talk to you like a friend rather than a customer. They have all the time in the world for you and really understand your needs. Reviewed on: 14th November 2018

Best bank

Customer service is tops! UK based and no queues as well as the friendliest staff! Reviewed on: 13th November 2018

Amazing service

I have been With this bank for years never had any issues. Their customer service is outstanding and you feel like your talking to a real person Reviewed on: 12th November 2018

Great bank, great online app

I love the online app and this bank has always been so helpful and excellent. Reviewed on: 12th November 2018

Everything a bank should be

A brilliant app that makes banking a pleasure to use, daily text messages when needed to keep me informed. Reviewed on: 12th November 2018

Great 24 hour service

I have banked with First Direct for many years and have no complaints. Reviewed on: 12th November 2018

First class customer service

Customer service always available both online and by phone. Helpful, efficient and polite. Easy to use website and app. Reviewed on: 11th November 2018

No trouble at all

Nothing is too much trouble. I had a huge problem, the staff where able to sort it for me right away. Everything was done over the phone. Very pleased with the service. Reviewed on: 11th November 2018

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