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first direct: Current account reviews

View other first direct products
4.74
Based on 1,494 reviews, last reviewed 18th Jun 2026
5% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026
Rob's avatar
Rob

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

Great service

5
Quick efficient transfer to First Direct Easy to use app Reviewed on: 10th November 2018
Emma Wright's avatar
Emma Wright

The best customer service

5
The best customer service by phone. Their app is simple to use and has everything you need. Reviewed on: 10th November 2018
LW's avatar
LW

Good, but could be better.

3
Overall, good, but problem with 15 hour lack of service, from 9pm (10/11/18) to 12pm (11/11/18). Reviewed on: 10th November 2018
Dominic Mcdonagh's avatar
Dominic Mcdonagh

No Robotic Menus

5
Using the current account switch, very smooth and if need to contact First Direct they have real people, based in the UK and none of those stupid automated menus on the phone... dial the number and a human answers... Perfect!! Great 5% linked Savings Account too!!! Cannot fault them! Reviewed on: 10th November 2018
Dave Ollie Oliver's avatar
Dave Ollie Oliver

Its ok

2
Its ok and i would say that about it and in many ways it remains ok Reviewed on: 9th November 2018
Tim Holden's avatar
Tim Holden

Competant. Easy to adminster account

5
The customer service is excellant. The phone backing is efficient, and the banking APP is very good indeed. Reviewed on: 9th November 2018
mechris3's avatar
mechris3

Efficient, friendly banking

5
Any queries or concerns are always addressed with no hassle or drama Reviewed on: 9th November 2018
Amanda Black's avatar
Amanda Black

Great service

5
Great bank. Always there when I need them. Reviewed on: 9th November 2018
0779mikr's avatar
0779mikr

Good service, outdated app

4
I have experienced great customer service with First Direct, but their mobile banking app is a long way behind others I have used in both functionality and design. Reviewed on: 8th November 2018
Hix's avatar
Hix

Best Bank

5
Always helpful and always open! Very easy to call on telephone banking and no queues or annoying music. Reviewed on: 8th November 2018
Cheryl Edwards's avatar
Cheryl Edwards

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