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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great 24 hour service

I have banked with First Direct for many years and have no complaints. Reviewed on: 12th November 2018

First class customer service

Customer service always available both online and by phone. Helpful, efficient and polite. Easy to use website and app. Reviewed on: 11th November 2018

No trouble at all

Nothing is too much trouble. I had a huge problem, the staff where able to sort it for me right away. Everything was done over the phone. Very pleased with the service. Reviewed on: 11th November 2018

Great service

Quick efficient transfer to First Direct Easy to use app Reviewed on: 10th November 2018

The best customer service

The best customer service by phone. Their app is simple to use and has everything you need. Reviewed on: 10th November 2018

Good, but could be better.

Overall, good, but problem with 15 hour lack of service, from 9pm (10/11/18) to 12pm (11/11/18). Reviewed on: 10th November 2018

No Robotic Menus

Using the current account switch, very smooth and if need to contact First Direct they have real people, based in the UK and none of those stupid automated menus on the phone... dial the number and a human answers... Perfect!! Great 5% linked Savings Account too!!! Cannot fault them! Reviewed on: 10th November 2018

Its ok

Its ok and i would say that about it and in many ways it remains ok Reviewed on: 9th November 2018

Competant. Easy to adminster account

The customer service is excellant. The phone backing is efficient, and the banking APP is very good indeed. Reviewed on: 9th November 2018

Efficient, friendly banking

Any queries or concerns are always addressed with no hassle or drama Reviewed on: 9th November 2018

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