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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Consistently good

I have been with FD over 20 years now and love their simple approach of answering the phone without me listening to an IVR message and usually answering my query at the first time. Reviewed on: 8th November 2018

Happy Customer Service People

Friendly customer service staff helped my problem in no time :) Reviewed on: 8th November 2018

Fantastic Bank

First Direct offer fantastic service Reviewed on: 8th November 2018

Excellent product

I have banked with first direct for 20+ years with no problems Reviewed on: 8th November 2018

on the ball..

I can't fault the folks at First Direct, they noticed suspicious activity on my account and put a stop on my card even before I had noticed! completely on the ball, fabulous service every time Reviewed on: 8th November 2018

Great telephone service and efficient and smooth banking app

great customer service, nothing is too much trouble and the banking app is very easy to use and efficient Reviewed on: 8th November 2018

Straightforward to work with

Reliable and straightforward to work with Reviewed on: 7th November 2018

Great customer service

Brilliant service and support, very easy to speak to an advisor and get any queries sorted quickly Reviewed on: 7th November 2018

Great customer service and reliable bank

Since I moved to First Direct I haven't had any problems. I find their internet banking easy to use and I like everything about the way they do business. They make things easy and do things with the customer in mind which is what counts. Reviewed on: 7th November 2018

Reliable and consistent customer relations

Have been with First Direct first current account for 20 years and the customer services reputation has stood the test of time because they have never let me down and all queries and problems were resolved to my satisfaction. Reviewed on: 7th November 2018

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