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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

They make everthing so easy

Always at the end of a phone to answer any queries, very convenient and very helpful. Reviewed on: 7th November 2018

Most amenable bank

Multiple ways for me to access my account, and a voice at the end of the phone whenever I need to discuss things. Reviewed on: 7th November 2018

Well pleased

Must be the best telephone banking in the world. Very knowledgeable, helpful, cheerful and obliging staff on every occasion. Always willing to go the extra mile for you. Can’t speak too highly of them. Reviewed on: 6th November 2018

Easy, reliable and great support

I’ve used First Direct since the early 90s when telephone banking was novel and online let alone mobile banking was unheard of. Their friendly service and reliability over all that time has not lapsed so I would always recommend them. Reviewed on: 6th November 2018

Friendly and responsive bank

Clear and intuitive app and when you need to speak to somebody you get straight through with no automated messages or waiting in line. Professional and friendly call centre staff. Reviewed on: 6th November 2018

Easy to use online

Had a good deal of £125 for switching my 1st account to here, process was seamless and quick and the online account is very user friendly! Reviewed on: 6th November 2018

First Class

Excellent experience all round from this bank from setting up the account to managing it online. Would thoroughly rerecommend to anyone for a current account with great customer service. Reviewed on: 6th November 2018

Good product

Good deal and customer service but get too much paperwork Reviewed on: 6th November 2018

Amazing service

Easy app and great customer service Reviewed on: 6th November 2018

Exceptional customer service

I’ve never had one issue with first direct after previously having multiple with rbs, every time I phone or have any issues they help me out instantly and having no automated service is such a bonus Reviewed on: 6th November 2018

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