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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Amazing Bank

The customer service is astounding. Reviewed on: 4th February 2018

First Rate Service from First Direct

First Direct always go out of their way to help. Be it current account, savings account or mortgage, they are super helpful and polite. Love them! Reviewed on: 4th February 2018

Best Customer Service

Great customer service, can't fault the bank. Changed over from Barclays in November, using the switch service. Was smooth, fast and was kept update through the whole process. Reviewed on: 4th February 2018

Great customer service and easy online banking

Love that when I need to call there are no automated messages and menus to go through and you get connected to a real person within a few seconds. Plus their online banking is easier than others Reviewed on: 3rd February 2018

Talk to your bank, whenever you want: simple but brilliant

Ahead of its time, this telephone (and now online) based bank is simply easy to use, friendly and reliable. In fact, they've just thanked me for 25 years of loyalty. Reviewed on: 2nd February 2018

Quick and Simple

No waiting on the phone and simple efficient processes. Very helpful staff available 24/7. Perfect. Reviewed on: 31st January 2018

Seamless

Everything worls as it should with no hassle. top customer services Reviewed on: 28th January 2018

Excellent Customer Service

Fantastic. Always had excellent service whenever I have contacted them. Reviewed on: 27th January 2018

Switch to First Direct

Simple and very efficient to switch Reviewed on: 27th January 2018

20 years of customer service excellence

I have been a customer for 20 years and the customer experience has never changed and is consistently excellent. Reviewed on: 25th January 2018

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