Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

View other first direct products

4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Excellent service for 20 years

First Direct is a telephone bank so it is available 24 hours a day which I find convenient and they do not insist on online banking which I hate. The staff are always pleasant and helpful and often really friendly. When they introduced voice recognition ID I accepted it but later heard reports of problems and they cancelled it without question. Reviewed on: 8th November 2017

Friendly customer service

Telephone staff are always pleasant, polite, friendly and helpful. Reviewed on: 8th November 2017

Very good

Useful, simple, helpful, easy to talk to someone Reviewed on: 8th November 2017

Simple, internet based banking

Opened this account 2 years ago and it’s jist so simple and saves me time too! Reviewed on: 8th November 2017

No problems

I’ve had my account in this bank for many years and have never had any problems. Easy to use, phone anytime and there’s always a friendly person at the other end. Reviewed on: 8th November 2017

Good service

I have been with First Direct over 20 years and am very happy with them. Always able to get hold of them if needed and great bank. Reviewed on: 7th November 2017

Good reliable sevice

I have banked with first direct for at lest 20 years with no problems Reviewed on: 7th November 2017

Brilliant and efficient

In over 10 years, we have had no issues with our First Account. The best recommendation is when you don't actually have to "think" about your account, and whether you should be moving! Reviewed on: 7th November 2017

Spot on bank account

Been with First Direct for over 20 years. Not had any bother with them whatsoever. Reviewed on: 7th November 2017

fantastic customer sercice first bank

great bank, easy to contact UK call centre, online and app banking easy to use, would never go back! Reviewed on: 6th November 2017

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Student Account
from permanent tsb 0.00 from 0 reviews
Student Current Account
from Nationwide 4.24 from 7 reviews
FlexPlus
from Nationwide 4.46 from 362 reviews

Want to see more from first direct?

Regular Saver Account
from first direct 4.77 from 149 reviews
Bonus Saving Account
from first direct 4.69 from 58 reviews
Fixed Rate Mortgage
from first direct 4.68 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub