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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1424 reviews)

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4.71

Based on 1,424 reviews, last reviewed 19th Feb 2026

6000% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent customer service. All queries answered satisfactory and problems resolved. Reviewed on: 19th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1424)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Good at chasing up when you have problems

Good at chasing up when you have problems Reviewed on: 6th March 2025

No waiting

If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable. Reviewed on: 6th March 2025

All-round excellence

Very efficient, good customer service, well designed app, excellent rate on linked regular saver account Reviewed on: 6th March 2025

First Direct. Amazing customer service.

Amazing customer service. Good communication and great banking app. Reviewed on: 6th March 2025

Everything runs smoothly with no mistakes.

Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

Great bank, easy to use app

Really good bank, very good customer service and great over draft options Reviewed on: 1st March 2025

Good customer service, especially telephone support

Good customer service, especially telephone support Reviewed on: 1st March 2025

I have always had a great experience with first direct.

I have always had a great experience with first direct. Great customer service and friendly staff. Online banking is simple straight forward and unlike the alerts you get . Reviewed on: 28th February 2025

Switch to first direct!

I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Love First Direct .

Love First Direct . Get through to a human being very quick when you phone up . When we were scammed the fraud team were very good and sorted it out Reviewed on: 27th February 2025

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