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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

great service and accessible

switching process was very smooth, staff are very friendly overall very efficient Reviewed on: 18th December 2016

customer service tops

excellent customer service, prompt informative responses Reviewed on: 18th December 2016

Brilliant for online banking

I rang to increase our overdraft temporarily and the operator made it really easy and painless. I've done similar with other banks and they make such a song and dance, but FD were brilliant. They even rang me back on my mobile. Reviewed on: 18th December 2016

Great reliable service, solid security and great online features

Excellent professional and courteous service - always helpful and accessible Reviewed on: 18th December 2016

The best!

I often recommend First Direct to family and friends because of their outstanding customer service and easy online access. Reviewed on: 18th December 2016

Caring and Friendly bank

They simply are the best in terms of connecting with their customers. Whenever I speak to them, and it could be any time of the day or night, they are friendly, easy to deal with, and completely understanding of my requirements. I have been with them for 20 years, and cannot think about moving my current account. Reviewed on: 12th December 2016

Always friendly, helpful staff, open all hours

Simple the best bank for customer service Reviewed on: 5th December 2016

Brilliant bank!

Brilliant bank, great rates, customer service is TOP NOTCH. :) Reviewed on: 30th November 2016

Great customer service

Really happy with the customer service each time I phone or send a message I have a quick response and it is very easy to set up new accounts with them Reviewed on: 22nd November 2016

Why would you bother with another else

Be it over the phone or via the internet, FD was, is and will be the best first account to have. Reviewed on: 22nd November 2016

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