Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.68 (1496 reviews)

View other first direct products

4.68

Based on 1,496 reviews, last reviewed 2nd Sep 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

People on the phone It's rare to be able to access a human without layers of ai bots these days, FD have people who pick up calls! Reviewed on: 2nd September 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1496)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Everything runs smoothly with no mistakes.

Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

Great bank, easy to use app

Really good bank, very good customer service and great over draft options Reviewed on: 1st March 2025

Good customer service, especially telephone support

Good customer service, especially telephone support Reviewed on: 1st March 2025

I have always had a great experience with first direct.

I have always had a great experience with first direct. Great customer service and friendly staff. Online banking is simple straight forward and unlike the alerts you get . Reviewed on: 28th February 2025

Switch to first direct!

I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Love First Direct .

Love First Direct . Get through to a human being very quick when you phone up . When we were scammed the fraud team were very good and sorted it out Reviewed on: 27th February 2025

It’s always easy with first direct - they are quick...

It’s always easy with first direct - they are quick to pick up the phone and helpful. I’ve yet to have a bad experience. Reviewed on: 27th February 2025

Brilliant customer service support.

Brilliant customer service support. A human to speak too no AI Reviewed on: 27th February 2025

Easy to do transfers, review transactions, access st...

Easy to do transfers, review transactions, access statements Reviewed on: 27th February 2025

Good benefit of opening a current account

If you open a current account you can have access to good rates on savings accounts. Reviewed on: 27th February 2025

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Graduate Current Account
from RBS 3.86 from 11 reviews
Select current account
from RBS 4.09 from 369 reviews
Student Current Account
from Halifax 4.27 from 11 reviews

Want to see more from first direct?

Regular saver
from first direct 4.77 from 150 reviews
Bonus Saving Account
from first direct 4.69 from 59 reviews
Fixed Rate Mortgage
from first direct 4.64 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub