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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

2% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Had a first direct account for years and have never...

Had a first direct account for years and have never been disappointed. Partner has just opened one and she feels the same. Reviewed on: 26th February 2025

Great customer service and support.

Great customer service and support. Easy to use mobile app and on line banking. Competitive saving accounts available. Reviewed on: 26th February 2025

Support to a nomadic lifestyle

I’ve lived quite a nomadic life over the past 40 years, living and working primarily in SE Asia and Europe. Banking was always problematic until First Direct appeared on the scene. It was the first bank that gave me the support I desired. Its customer service and security has been second to none. I still use this bank as my primary current account in the UK but combine its excellent facilities with Revolut to add an extra layer of security whilst travelling. Reviewed on: 26th February 2025

efficient and pleasant

i contact FD infrequently but every interaction I have is dealt with efficiently and pleasantly. What more customer ask for? Reviewed on: 26th February 2025

First Direct are an excellent bank and they are alwa...

First Direct are an excellent bank and they are always helpful when phoning Reviewed on: 26th February 2025

Been with 1st direct for years.

Been with 1st direct for years. Excellent customer service. Great staff. Reviewed on: 26th February 2025

Consistent Excellent Service.

I’ve been with First Direct for 30 years. In that time their service has always been head and shoulders above any other company, not just financial companies. They are the benchmark I rate everyone else against Reviewed on: 26th February 2025

Great current account

Great current account, whenever I've had issues have had them resolved. App easy to use Reviewed on: 26th February 2025

Great customer service, easy to use app, and HSBC st...

Great customer service, easy to use app, and HSBC still have a branch in my town. Reviewed on: 26th February 2025

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