Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.70 (1493 reviews)

View other first direct products

4.70

Based on 1,493 reviews, last reviewed 10th Aug 2026

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

fd - hassles free internet banking No hassle, to steal a line from another no nonsense product, it does exactly what it says on the tin Reviewed on: 14th July 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1493)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

First Direct are the gold standard!

First Direct are the gold standard and the rest should take a leaf out of their book. Reviewed on: 26th February 2025

Customer service is always there priceless

Customer service is always there and could class as priceless. App and tracking spending could be improved Reviewed on: 26th February 2025

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Had a first direct account for years and have never...

Had a first direct account for years and have never been disappointed. Partner has just opened one and she feels the same. Reviewed on: 26th February 2025

Great customer service and support.

Great customer service and support. Easy to use mobile app and on line banking. Competitive saving accounts available. Reviewed on: 26th February 2025

Support to a nomadic lifestyle

I’ve lived quite a nomadic life over the past 40 years, living and working primarily in SE Asia and Europe. Banking was always problematic until First Direct appeared on the scene. It was the first bank that gave me the support I desired. Its customer service and security has been second to none. I still use this bank as my primary current account in the UK but combine its excellent facilities with Revolut to add an extra layer of security whilst travelling. Reviewed on: 26th February 2025

efficient and pleasant

i contact FD infrequently but every interaction I have is dealt with efficiently and pleasantly. What more customer ask for? Reviewed on: 26th February 2025

First Direct are an excellent bank and they are alwa...

First Direct are an excellent bank and they are always helpful when phoning Reviewed on: 26th February 2025

Been with 1st direct for years.

Been with 1st direct for years. Excellent customer service. Great staff. Reviewed on: 26th February 2025

Consistent Excellent Service.

I’ve been with First Direct for 30 years. In that time their service has always been head and shoulders above any other company, not just financial companies. They are the benchmark I rate everyone else against Reviewed on: 26th February 2025

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current account (discontinued)
from M&S Bank - Marks and Spencer 3.26 from 156 reviews
Payment card
from Pridepay 0.00 from 0 reviews
FlexPlus
from Nationwide 4.48 from 364 reviews

Want to see more from first direct?

Regular Saver Account
from first direct 4.76 from 149 reviews
Bonus Saving Account
from first direct 4.68 from 59 reviews
Fixed Rate Mortgage
from first direct 4.66 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub