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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

2% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

First Direct are the best!

I've been with First Direct for around ten years now, and I continue to be impressed with their customer service and the interest free overdraft. They make banking easy with their insight dashboard, which really helps me budget. Reviewed on: 15th February 2024

No mistakes in 20 years.

No mistakes in 20 years. Delightful client facing staff Reviewed on: 15th February 2024

Excellent customer service

I’ve been with First Direct for over 30 years. Customer service is excellent. Easy to contact by phone or messaging Reviewed on: 15th February 2024

Fantastic customer support and service

Fantastic customer support and service Reviewed on: 15th February 2024

they answer the phone...

they answer the phone and don't invest in oil and gas Reviewed on: 15th February 2024

Have banked with them for over 30 years

Have banked with them for over 30 years Reviewed on: 15th February 2024

Easy switch and excellent support

Easy switch and excellent support Reviewed on: 15th February 2024

Customer service second to none

Have been with first direct for over 25 years. Their customer service is second to none. If you can't find your answer online, there is someone available on the phone 24/7. Reviewed on: 15th February 2024

Always been helpful when i have had to call them, cu...

Always been helpful when i have had to call them, customer service is just the best. Reviewed on: 15th February 2024

Used FD since it first appeared, great bank.

Used FD since it first appeared. Have not had any problems with it during that time. Easy to contact and both App and online services easy to access and appear to be quite secure Reviewed on: 15th February 2024

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