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first direct: Current Account reviews

View other first direct products
4.71
Based on 1,427 reviews, last reviewed 23rd Mar 2026
6400% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
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2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

First Direct don't patronise the customer base with... First Direct don't patronise the customer base with chintzy, photos. So the website is good. Current account is excellent. Use of account abroad i... Read more Reviewed on: 23rd March 2026
SP Hopper's avatar
SP Hopper

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
Martin S's avatar
Martin S
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1427)

Review of the first direct, Current Account:

Simple but effective

4
Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019
Raffy's avatar
Raffy

Simple and effective

5
Just a great back with great products and no nonsense. The app is great and I've never had an issue in the eight years I've banked with them. Reviewed on: 3rd April 2023
Greg Larcombe's avatar
Greg Larcombe

Brilliant company

5
Firstdirect have the best savings account with added interest and excellent cashback deals for switching banks. Reviewed on: 3rd April 2023
Yasmin's avatar
Yasmin

Should be easier

4
I have been with FD almost since inception ands whilst not being trouble free most issues have been sorted quickly and amicably. General banking experience has to be five stars but FD is let down by it's Ap' and online banking interface. Ap' is somewhat limited and the online Log-in is so complex rendering it useless to me. But the phone banking is as good as ever. Reviewed on: 3rd April 2023
theshed's avatar
theshed

Excellent service

5
Very polite customer representatives Reviewed on: 31st March 2023
Finlay Martins's avatar
Finlay Martins

Good app and good interest

5
Good app and offer good interest on savers Reviewed on: 30th March 2023
Liam's avatar
Liam

Great customer service

5
Rang various times with various queries - always a really personable approach, no job to big or small. Really helpful, never put on hold for hours on end. Would highly recommend. Reviewed on: 30th March 2023
Amy Bradford's avatar
Amy Bradford

Safe money

5
FD has great site security which, paired with your mobile app makes accessing your funds easy but secure. Reviewed on: 30th March 2023
DB1995's avatar
DB1995

Great service

5
Have never had any issues, every time I phone they could not be more helpful Reviewed on: 30th March 2023
Megan Bannerman's avatar
Megan Bannerman

Good bank

5
Easy to use app and good customer service. Reviewed on: 30th March 2023
Jason Johnson's avatar
Jason Johnson

Great service

5
Consistently great service! The products could be better, but as a regular bank account it does the job. Reviewed on: 30th March 2023
pj18376's avatar
pj18376

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