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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Great online banking.

Great online banking. Very easy to set up. Reviewed on: 25th March 2026

Our kid wrote

Excellent service! They go the extra mile to help! Reviewed on: 25th March 2026

excellent service

They are quick to respond to any query and are excellent in directing someone who is not tech savvy. They are very patient , giving clear understandable directions and always check that I have understood and that they have fully resolved my issues. Reviewed on: 25th March 2026

Easy to switch and signing up bonus

Easy to switch and good signing up bonus Reviewed on: 25th March 2026

Just the best

Every think you want from this bank is top mark, what more could you want.... Reviewed on: 25th March 2026

Great service

I also feel I can approach first direct easily if my banking needs change. Colleagues are knowledgeable and willing to help and assist with any enquiry I have. Reviewed on: 24th March 2026

First Direct 24/7 banking

First Direct 24/7 banking - I can call a uk based call centre to get help. Reviewed on: 24th March 2026

I like the quick response to phone calls.

I like the quick response to phone calls. The staff always have a very professional, helpful and friendly manner. The products are competitive too. There are loyalty rewards for long term customers as well as attractive introductory offers. Reviewed on: 24th March 2026

Excellent and Efficient with Friendly Customer Service

First Direct is an Excellent online bank, and so easy to make all transactions with using the Banking App, so quick to check all payments going in and out. On the rare occasion you require to call the call centre, each customer service representative quickly resolves any issue that I may have in a friendly way, also they are very trusted with the security of my current, avoiding any fraud at all costs. Reviewed on: 24th March 2026

First direct current account recommendation!

I have been with first direct for close to 5 years now. They have a 24/7 contact centre which is excellent for convenience and whenever there is a banking issue eg. Suspected scam or fraud Reviewed on: 24th March 2026

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