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first direct: Current Account reviews

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4.71
Based on 1,425 reviews, last reviewed 24th Feb 2026
6100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026
Tom Case's avatar
Tom Case

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
Martin S's avatar
Martin S
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1425)

Poor

1
Whoever i speak to doesn't seem to have a clue. A simple query about deactivating the app so I can set it up on a new device took 11 minutes. The person I spoke to had me on hold for about 6 minutes then started reading from what sounded like a script. They didn't listen to what I had asked Reviewed on: 25th February 2023
Karen Bradley's avatar
Karen Bradley

Great, Easy to use account

5
Straightforward, easy to use, both online and in the app. Reviewed on: 24th February 2023
sofieellis's avatar
sofieellis

Best bank

5
Best banking experience I've ever had, great products, offers and customer service Reviewed on: 23rd February 2023
emma marshall's avatar
emma marshall

Best bank

5
Best bank by miles.. Easy to use Reviewed on: 20th February 2023
Peter Breeds's avatar
Peter Breeds

Great, simple, easy account to use

5
Used the current account switching service to open it - no issues. Great customer service via phone, responsive and personable. Simple app with no frills. Reviewed on: 20th February 2023
mannypotter@hotmail.com's avatar
[email protected]

Simple, straightforward mobile banking

5
First Direct keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023
Rob Curry's avatar
Rob Curry

Easy to use bank account

5
I've had a First Direct bank account for more than 20 years. They're a fantastic bank, their customer service is second to none, and we also have our mortgage with them. The app is so simple to use, and if you need to speak to them, that's possible too. Reviewed on: 20th February 2023
Rebecca's avatar
Rebecca

Excellent Service

5
Have been with First Direct for a while and every interaction is exceptional Reviewed on: 20th February 2023
Hathi's avatar
Hathi

I've been with FD for many years

5
In contrast with my experience with banks with branches on the High Street, I have found their staff always polite and helpful Reviewed on: 19th February 2023
Will Chapman's avatar
Will Chapman

Simple yet effective

5
It just does what it needs to - I can easily see my balance, transfer funds and pay for things in life. Reviewed on: 15th February 2023
Jim Snape's avatar
Jim Snape

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