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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

GREAT SERVICE.

Such a user-friendly bank. A pleasure to deal with. Reviewed on: 2nd February 2023

Wonderful Bank

Great customer service. Always answer phone quickly. Have good knowledge Reviewed on: 2nd February 2023

Easy and friendly

Easy to navigate app and good website. Customer service is exceptional Reviewed on: 1st February 2023

Brilliant account!

Great communication, never has any issues, but when I've had to ring no long waits on the phone. The people who work in customer service are friendly and easy to speak to, not getting passed from one department to another. I regularly get text messages which are really easy to understand about overdrafts and offers. Reviewed on: 1st February 2023

Best for service

Best service on the market by far Reviewed on: 1st February 2023

fantastic customer service

been with first direct for a number of years now and can't recommend them enough, their customer service is tops Reviewed on: 1st February 2023

Good, efficient current account service

Been very happy with the service since transferring from Smile Reviewed on: 1st February 2023

Excellent Online Banking

I have been banking with First Direct Bank for many years and it has always provided an excellent service. Reviewed on: 1st February 2023

Amazing Customer Service

First direct customer service can't be beaten. I can always get through to someone immediately if I need to and the app is so helpful Reviewed on: 1st February 2023

Great Bank

Customer service is so good on the phone. I’ve phoned a couple of times for different reasons and super helpful each time. The app is simple and easy to use and the other savings account products are good in comparison to other big banks. Reviewed on: 1st February 2023

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