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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Nice way with customers, shame about funding fossil fuels

Have used fd since they started (1988 ?). Generally very good phone service; on line not so great. Biggest issue for me is HSBC (fd's parent company) funding fossil fuel projects. I'm not up to that so thinking of moving to Triodos who are excellent (we bank with Triodos at work). Cheers, J/. Reviewed on: 16th March 2022

Easy, efficient, informed

I would recommend FD as the service is easy to use, calls are answered in 2 rings and the staff are clear and knowledgeable Reviewed on: 16th March 2022

Excellent, reliable service

Have banked with them for years and still as reliable as ever. Removes banking stresses. Reviewed on: 13th March 2022

Not a great bank Do not use

Was happy open an account with them, I then transfer 200 from another account next thing I know account was frozen and then close with no reason.. Reviewed on: 13th March 2022

First Every Time

I switched my bank account to First Direct last year and from my first introduction it has been fantastic. The switch was seamless and the App is really easy to navigate and setting up the account was quick and easy. Since then it's been full steam ahead and the phone and online support has been first class. Reviewed on: 10th March 2022

First Direct - The Best of The Best - Absolutely Faultless!!

I have had a First Direct account since they started, about 30 years ago, and I have never looked back. Before then I had spent 40 years flipping from one bank to another without receiving any degree of good service at all. With First Direct, I found my soulmate - and I've never looked back or looked round since. They simply cannot be bettered, and I would not leave them for all the tea in China. 24-hour a day service, 7 days a week, 52 weeks a year. And a real person to speak to whenever I like. Well done, First Direct - you are so much more than any other bank could ever aspire to! Reviewed on: 8th March 2022

So helpful and efficient

Always professional efficient and effective Reviewed on: 4th March 2022

Very safe banking great customer service

Never have to wait to speak to someone but can be a nightmare when changing phones due to digital key Reviewed on: 3rd March 2022

Fading fast

Denying technical problems is the attitude of the incompetent or the arrogant. Don't treat customers like fools, that seems to your department! Reviewed on: 2nd March 2022

best bank

excellent service and always there when i need them Reviewed on: 2nd March 2022

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