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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great customer service

Never had any issues with First direct… they sort things out quickly, and are genuinely helpful. App is quite good and allows you to do most things online Reviewed on: 12th January 2022

Consistent service

I’ve been with this bank for a number of years now. Before I used to swap banks quite often. First Direct haven’t given me any cause to do so. Reviewed on: 12th January 2022

Excellent customer service

Easy to get hold of, straight forward, 5 star customer service Reviewed on: 12th January 2022

Excellent

Very quick to reply and sort out any problem that I have had, First got me a refund from another company in no time at all. Always get a speedy reply to my questions. Highly recommended. Reviewed on: 12th January 2022

Amazing customer service

Came for the switch deal, stayed for the amazing customer service! Reviewed on: 12th January 2022

1st Account

I've had my 1st Account for about 6 years, and I've always been happy with the service from First Direct. I'm able to call 24/7 for any queries I have, and staff have always been very professional and friendly. Unless you prefer a physical branch, I would recommend First Direct to anyone. Their app is easy to use, and like that I can search for specific payments to keep on track with my budgeting, and download previous statement to compare. Reviewed on: 12th January 2022

Mr

The app is easy to use, and it is quick to get through to friend and competent staff on the phone. Reviewed on: 12th January 2022

Excellent Customer Service

I changed to First Direct as I had heard good things about their customer service. I agree, they are great! It's all online and if you do need to use their telephone banking, it's efficient and quick. While I can't knock the app for logging in to banking, it's a bit of a pfaff on if you need to access transactions older than a month as you need to log on via the laptop and the security is seems much more complex (only because it's all linked biometrically on my phone, making it quick & easy) for that reason, I haven't given it full stars on recommending to friends and family. Reviewed on: 12th January 2022

Very easy to deal with

Great service with a good app. Customer service seems to be availble all the time through chat which is perfect for me. Reviewed on: 12th January 2022

Easy As

Love the simplicity of the App for handling my account. Reviewed on: 12th January 2022

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