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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Great service, great products

Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020

Very easy and lots of options

The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020

Great and flexible account

Excellent customer service and really helpful . Reviewed on: 20th June 2020

No hassle company

I have never had any hassles with them, when I switched from another provider. Sometimes, their app is a little fiddly when requesting passwords. Reviewed on: 4th June 2020

Best choice I ever made

I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat. Reviewed on: 29th May 2020

First Direct Views

Good bank to be with - Too lenient with lending as got myself into a bit of trouble money wise Reviewed on: 24th May 2020

Were Great, Now Terrible..

Website no longer clear and security features now too complicated - Keyfob useless. Difficult to set up a new payee and equally difficult to set up a new savings account. Reviewed on: 21st May 2020

Great, simple service

Very clean website and app, telephone service is always amazing. Reviewed on: 6th May 2020

Consistently great service

There's no fuss or delay with First Direct - you phone them up and a real, live, friendly human answers the phone - no automated announcements, no selecting options, no keying in of account numbers. Just straight through to someone who can help. So simple, so effective, so brilliant I've stuck with First Direct for more than 25 years (and hopefully many more to come). Reviewed on: 5th May 2020

Love my bank

After a bad experience with another bank where customer service declined over a number of years I have found this bank to be amazing. Telephone or online. Reviewed on: 30th April 2020

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