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first direct: Current account reviews

View other first direct products
4.70
Based on 1,494 reviews, last reviewed 16th Aug 2026
90% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026
Sunshine 's avatar
Sunshine

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026
Azhar H's avatar
Azhar H
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Great Service

5
Great Service. Easy to use AP and 24 hour customer service. Reviewed on: 13th July 2020
Andrew Wyllie's avatar
Andrew Wyllie

Great app functionality and customer service

5
I really rate this bank always polite and efficient and the app allows you to do so much such as pay cheques in by scanning them Reviewed on: 13th July 2020
Dale Askew's avatar
Dale Askew

A great bank that has been contactable each time we've needed them

5
I really think First direct are the best bank I've used . I feel they are reliable and trustworthy. Reviewed on: 12th July 2020
Rebecca Beesley's avatar
Rebecca Beesley

Excellent service

5
Very helpful, option to do on line or talk to someone Reviewed on: 12th July 2020
Bayview 's avatar
Bayview

Great service

5
I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service Reviewed on: 12th July 2020
Mike Clarke's avatar
Mike Clarke

Great Service

5
15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison Reviewed on: 6th July 2020
Deborah Gilbody's avatar
Deborah Gilbody

Always there

5
Always answer and a UK call centre Reviewed on: 1st July 2020
am167krp's avatar
am167krp

Great service, great products

5
Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020
Lwalklate's avatar
Lwalklate

Very easy and lots of options

5
The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020
Joe's avatar
Joe

Great and flexible account

5
Excellent customer service and really helpful . Reviewed on: 20th June 2020
Sarah.Saddiq@gmail.com's avatar
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