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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1451 reviews)

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4.73

Based on 1,451 reviews, last reviewed 25th Mar 2026

8700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great online banking. Great online banking. Very easy to set up. Reviewed on: 25th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1451)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Fuss Free Banking

Found First Direct to be efficient and friendly and no issues at all since I moved my account to them Reviewed on: 6th February 2020

No nonsense bank account

I have had this account for over 20 years.....no computer failures, no fraud on my account. A quality organisation and product. Reviewed on: 6th February 2020

Customer service simply the best

I've not had to contact First Direct on many occasions but on the odd occasion I've had to I can truthfully say I've never dealt with another company that has such quick and helpful customer service. Reviewed on: 5th February 2020

Free overdraft

Been with them for years!! Always personal! Reviewed on: 5th February 2020

Great customer service

Always found first direct to offer great customer service. Their staff on the phone are fantastic, helpful and efficient. Reviewed on: 5th February 2020

Great Customer Service

Always pleasant to deal with, and answer the phone quickly. Reviewed on: 4th February 2020

Seamless

Changed to them earlier in the year, so easy to deal with. Have since set up new savings accounts which have all been really easy. App is brilliant as well, can’t fault them Reviewed on: 31st January 2020

Best Bank Super friendly

I have banked with first direct for a long time. Got mom to open account, friends here me speaking to them like old friends. Helpful when i need help, ALWAYS!! Open 24x7x365 what more is there to say. Superb!! Reviewed on: 30th January 2020

First Class Bank

Customer Service the way it should be! Reviewed on: 29th January 2020

Glad I switched

Great product Great online accessibility Simple to use Pleased I made the switch Reviewed on: 28th January 2020

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