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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Excellent service

Very helpful, option to do on line or talk to someone Reviewed on: 12th July 2020

Great service

I've been banking with first direct for 20 years, never had a complaint against them in that time. excellent service Reviewed on: 12th July 2020

Great Service

15 years and one bad issue to report. I used to work for one of the big High St banks and can honestly say they were dreadful by comparison Reviewed on: 6th July 2020

Always there

Always answer and a UK call centre Reviewed on: 1st July 2020

Great service, great products

Always easy to get hold of, never had a problem with service, never been unhappy with products. Would never move! Reviewed on: 30th June 2020

Very easy and lots of options

The app in particular allows for great control over the 1st account. Very simple and easy to organise. Reviewed on: 27th June 2020

Great and flexible account

Excellent customer service and really helpful . Reviewed on: 20th June 2020

No hassle company

I have never had any hassles with them, when I switched from another provider. Sometimes, their app is a little fiddly when requesting passwords. Reviewed on: 4th June 2020

Best choice I ever made

I’ve been with first direct for about 4/5 years now & I am so happy that I made that change. Their customer service is first class. They’re banking app is quick and easy to use. I would recommend them in a heartbeat. Reviewed on: 29th May 2020

First Direct Views

Good bank to be with - Too lenient with lending as got myself into a bit of trouble money wise Reviewed on: 24th May 2020

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