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first direct: Current account reviews

View other first direct products
4.70
Based on 1,494 reviews, last reviewed 16th Aug 2026
90% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026
Sunshine 's avatar
Sunshine

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026
Azhar H's avatar
Azhar H
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

wonderful

5
Fantastic customer service! Easy online banking app. Reviewed on: 8th February 2020
zahra's avatar
zahra

Very happy

5
First direct have some great deals and have never let me down. Reviewed on: 8th February 2020
Zoe Poulton-Jones's avatar
Zoe Poulton-Jones

Everything you want from a bank

5
Great customer service. It's never hard to speak to a real person and they are always helpful and happy to assist. Reviewed on: 8th February 2020
Victoria Savill's avatar
Victoria Savill

Great service

5
Absolutely the best customer service I've ever received from a bank. Reviewed on: 8th February 2020
Daniel Austin's avatar
Daniel Austin

Security Code Generator

4
Because I have only used the security code generator infrequently I have to read the instructions every time, it is fiddly and time consuming. With the introduction of increased security I will either get used to it or give up on it! Reviewed on: 8th February 2020
Christine Monk's avatar
Christine Monk

Very app based

4
It's great, but it would be great to have some interest on some of the balance. Also, difficult to log in - why do I have 3 passwords and 3 memorable things?! Reviewed on: 8th February 2020
sarsie64's avatar
sarsie64

Straightforward Banking

4
Signed up to get cash incentive, but very clear and easy to use online banking. If you phone them a human answers within a few rings- very good! Reviewed on: 8th February 2020
Vicky Buchanan's avatar
Vicky Buchanan

First rate with first direct

5
The only bank, and I’ve tried several, that has always maintained consistently high standards and does not leave me hanging on the telephone. Reviewed on: 8th February 2020
K fitz's avatar
K fitz

Best bank by a mile

5
been with them for 31 years and their customer service is the best by far You couldn't pay me to leave them I have recommended them to lots of people Reviewed on: 7th February 2020
PJE's avatar
PJE

Great service

5
I have had an account with first direct for over 20 years with no problems, great service Reviewed on: 7th February 2020
Mike Clarke's avatar
Mike Clarke

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