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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1451 reviews)

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4.73

Based on 1,451 reviews, last reviewed 25th Mar 2026

8700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great online banking. Great online banking. Very easy to set up. Reviewed on: 25th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1451)

Review of the first direct, Current Account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Ok bank

The bank is alright, but the app doesn't seem to have the same usability as others. The fact that can't name savings accounts is a flaw and ordering replacements cards had to be done online not on the app. Apart from that it's not too bad. Reviewed on: 22nd November 2019

Straight forward banking

Good website with call centres contactable whenever you need them. Reviewed on: 22nd November 2019

Their customer service is unbelievable

I call them and usually within 2 rings there is someone there to help you Reviewed on: 22nd November 2019

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

So easy to deal with

The whole thing about FD is how easy it is to run everything to do with your current account. Virtually everything can be done yourself, and online. Where you do need to contact them, you can call up, and the pleasant staff are always more than happy and willing to assist. They are the best, and have been for well over 20 years now. Reviewed on: 22nd November 2019

Excellent

Been with First Direct for 20 years and always have received a superb service, every problem is dealt with straight away. Highly recommended Reviewed on: 22nd November 2019

perfect bank skills

perfect bank easy to use and staff very helpful. Reviewed on: 22nd November 2019

best customer service

I've been with first direct a couple of years now and I still can't get over how I ring them, and they pick up and speak to me!! It's amazing! No press this button, listen to this hold music etc. So pleased with them! Reviewed on: 21st November 2019

Brilliant

Best bank ever. 100% recommend this bank Reviewed on: 21st November 2019

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