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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

Bad credit history.

Bad credit history. Worked with me to figure out a better budget and payment plan Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 1st May 2025

Mollie was brilliant helping me set up finance for m...

Mollie was brilliant helping me set up finance for my car and guided me through the process perfectly. I would honestly tell anyone to consider these for finance based on my brilliant experience and mollies attention to detail. Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 1st May 2025

Very happy customer

From the beginning I've always had positive interaction with first response, they gave me a great finance deal on the car I wanted within my budget, always had a quick response to my queries and been satisfied with their solutions Reviewed on: 30th April 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 1st May 2025

Good Customer service

Very friendly when speaking on the phone and explained everything in detail. Reviewed on: 30th April 2025

Reply from First Response Finance Thank you for the five-star review! Response date: 1st May 2025

Very helpful and friendly customer service team.

Very helpful and friendly customer service team. Reviewed on: 30th April 2025

Reply from First Response Finance Thank you for the five-star review! Response date: 1st May 2025

Great customer service.

Great customer service. Approachable.. highly recommended Reviewed on: 30th April 2025

Reply from First Response Finance Thank you Mukti, we’re happy that we could help you! Response date: 1st May 2025

I had a very good service when buying my car and sin...

I had a very good service when buying my car and since it has been good not had any issues since purchase Reviewed on: 30th April 2025

Reply from First Response Finance We’re happy that we could help you Lee! Response date: 1st May 2025

Excellent service.

Excellent service. Sorted finance very quickly. Reviewed on: 30th April 2025

Reply from First Response Finance Thank you Mama25! We hope you're happy with your new van/car/bike/vehicle. Response date: 1st May 2025

Been a good company so far but never needed to...

Been a good company so far but never needed to contact Reviewed on: 30th April 2025

Reply from First Response Finance Thank you! Response date: 1st May 2025

I needed a new car my grandson to get to and from to...

I needed a new car my grandson to get to and from to see him and I needed one short notice like two days . It was over Christmas. Christmas Eve I think and I got my new car and first response did that for me I was over the moon nothing ever goes right for me but this time it did really easy to deal with no fuss i am verry great full and that’s why i gave a 5 star rating because its deserved and thank you . Reviewed on: 30th April 2025

Reply from First Response Finance Thank you Stevei, we'll be sure to let our team know that you’re happy with their service! Response date: 1st May 2025

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