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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Excellent service

Really helpful for people like myself with not so great credit to get a Car on the road, made it so easy and understanding- a massive help Reviewed on: 13th August 2021

Had an accident last year and the people I spoke to...

Had an accident last year and the people I spoke to was sooo helpful and understanding really put my mind to rest. Being my first ever accident was super stressed about the whole experience but they really helped me understand what to do next Reviewed on: 11th June 2025

Reply from First Response Finance Thank you, we'll be sure to let our team know that you’re happy with their service! Response date: 13th June 2025

Very helpful and easy to get finance when no one els...

Very helpful and easy to get finance when no one else would accept me for finance Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Lauren! Response date: 17th June 2025

Went above and beyond to help me when I was ill noth...

Went above and beyond to help me when I was ill nothing was a hassle Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Robert! Response date: 17th June 2025

Scored 10 for customer service

Scored 10 for customer service as 11 is cringeworthy and sounds so insincere. I can without doubt recommend First Response as they didn't just let me throw myself off of the deep end out of my depth. Questions on eligibility cost-wise, terms and length of contract terms left me feeling that id made a sensible choice based on fact and not on wishes. Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Ted! Response date: 17th June 2025

Helpful people

Straight forward process talking to helpful staff members Finding the plan which fits your life Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Gordon! Response date: 17th June 2025

Amazing experience, quick service

Amazing experience, quick service Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Liam! Response date: 17th June 2025

Super star

Good car finance company good price Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Becki! Response date: 17th June 2025

When we have needed help with changing our car early...

When we have needed help with changing our car early and finding a garage with a car suitable for our needs First Response were there helping us each step. Reviewed on: 11th June 2025

Reply from First Response Finance We’re happy that we could help you Sue! Response date: 17th June 2025

Always very helpful - friendly on the phone very qui...

Always very helpful - friendly on the phone very quick response - 5 star Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Bem! Response date: 17th June 2025

Excellent product and service.

Excellent product and service. Loved it Reviewed on: 11th June 2025

Reply from First Response Finance That's great to hear, thank you Michael! Response date: 17th June 2025

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