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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (7231 reviews)

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4.95

Based on 7,231 reviews, last reviewed 30th Apr 2026

29400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Nice and easy good people Nice quick easy very helpful it was a stressful time for me as I lost someone in the family but the conversations with them made me feel good as I was... Read more Reviewed on: 30th April 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7231)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Very affordable

After applying which was a very simple straight forward a quick process, I was accepted. All done in a very professional manner without issues. As well as this they are very affordable. Very happy with this and I've had no problems at all the last two years with them. Thank you 1st response finance, for helping me purchase the very much needed preferred vehicle. Reviewed on: 13th August 2021

Tremendous customer experience.

I've had loads of finance companies but this company is by far the best. I had a few issues with my car but they sorted it straight away. Every call was answered quickly, any call backs from them were made, every single time I spoke to them they were lovely. They would call me on any updates every time and they really do look after their customers. I've still to put in an email to say thank you for their help I've just not had any free time. I really appreciate all the hard work and friendly customer service you provided. Thank you. Reviewed on: 13th August 2021

Brilliant fast and easy

Brilliantly fast amazing and effortless experience from a customer perspective. Very polite staff who made everything clear and explained each step. Absolutely brilliant Reviewed on: 13th August 2021

Amazing Service

I have been with first response twice now. The first time they were fantastic and were very supportive when I accidentally wrote my car off. Not only were they practical with my needs but having advisers who took the time to be empathetic and compassionate with my situation really helped too. Unfortunately I had started new employment and therefore couldn’t renew my finance but I later went back with them and again, they were incredible and the whole process was very easy and hassle free. They even offered me £100 towards my new vehicle. Overall, I am very happy with the customer service and processes with First Response Finance and would recommend them to everyone! Reviewed on: 13th August 2021

Excellent service to finance my car

They made it a really simple process and were very quick to sort everything out for me! Reviewed on: 13th August 2021

Very good service

No other company would give me a chance to accept for finance until first response they were great and easy to work with very straight forward Reviewed on: 13th August 2021

Great company

Couldn't find credit any where else. Then was put in touch with this company. Got it sorted for me the same day, So I can't fault them. Would definitely recommend. Reviewed on: 13th August 2021

Extremely helpful

More than happy to help people in the same situation as myself. Very quick to respond had my last car within 12 hrs of completion. Brilliant Reviewed on: 13th August 2021

Best company ever

Very good service and so much helpful Reviewed on: 13th August 2021

Totally amazing

Have got the most friendly staff, gave me fiance when no other will because of my poor credit rating. I would strongly recommend them to anyone and tge APR is not bad Reviewed on: 13th August 2021

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