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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.88 (7815 reviews)

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4.88

Based on 7,815 reviews, last reviewed 2nd Jul 2026

42600% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Seamless and quick experience and brilliant communic... Seamless and quick experience and brilliant communication throughout the entire process. Reviewed on: 2nd July 2026

Latest lowest rating:

2

False hope Being a customer Already and looking to upgrade, said could help then declined, same monthly payments. Reviewed on: 5th June 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (7815)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

First class, in every aspect

First Response are brilliant, as they were so quick to get on the ball as to helping me secure my new car. They didn’t hang around and quickly responded to all calls, their system is top drawer with being able to manoeuvre each aspect of the application. 5* in every aspect! Reviewed on: 13th August 2021

Highly recommended.

Quick and easy from application to completion. Fast and friendly from start to finish. We would recommend these to everyone. Reviewed on: 13th August 2021

Car finance

Amazing customer service. Very quick and reliable. The staff are willing to help in any way possible to suit the customer. I have had an amazing experience with this company and will be recommending to family and friends. Reviewed on: 13th August 2021

Quick, simple excellent customer service

The whole process off car finance with first response was quick and simple. Outstanding customer service, so friendly, empathetic and helpful. I actually wouldn't go anywhere else for finance now or ever Reviewed on: 13th August 2021

A lifeline in a rocky sea

We found it hard to get finance as I had a bad credit rating. We have had nothing but friendly, professional service and treated like a real person, with real life situations, not just a credit score. Without first response help we wouldn't have a car and would be alot worse off and our lives would be so different and harder than it is right now. Thanks first response, you have our vote! Reviewed on: 13th August 2021

Good customer service

Very friendly and supportive staff Reviewed on: 13th August 2021

Amazing customer service

Amazing customer service and done a lot to help me out with my first car finance. Highly recommend them to anyone. Reviewed on: 13th August 2021

Amazing

First response finance were so understanding and helpful and agreed a repayment which was affordable. The always went that extra mile to help considering the current circumstances with the pandemic. Nothing was ever too much trouble. Highly recommended. Reviewed on: 13th August 2021

Easy friendly approach

Helpful. Communication good . Quick at solving any problems Reviewed on: 13th August 2021

Brilliant company

I have been a customer of first response for 4 years and I can always highly recommend them for customer service and the way that they go the extra mile in getting the car and payments that you want not like some other finance companies or dealers Staff are always friendly and helpful no matter what your queries are Reviewed on: 13th August 2021

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