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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Great experience

Very easy to setup with great customer care. Reviewed on: 13th August 2021

I’ve had finance a few times now

I’ve had finance a few times now and from start to finish is absolutely amazing Reviewed on: 3rd May 2025

Reply from First Response Finance Thank you Andrew, we'll be sure to let our team know that you’re happy with their service! Response date: 6th May 2025

Easy and simple todo and there great help

Easy and simple todo and there great help Reviewed on: 3rd May 2025

Reply from First Response Finance Thank you John! Response date: 6th May 2025

Great service

Great service, prompt and efficient in resolving issues. Communication was a key part of what stood out. Really helpful and genuine people. Reviewed on: 3rd May 2025

Reply from First Response Finance Thank you Jack! We hope you're happy with your new van/car/bike/vehicle. Response date: 6th May 2025

Helpful and pleasant service

Very pleased with the service quick decision very helpful and a very pleasant transaction Reviewed on: 3rd May 2025

Reply from First Response Finance Thank you Desmond, we’re happy that we could help you! Response date: 6th May 2025

Very good customer service I like it

Very good customer service I like it Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 6th May 2025

I don't have a great credit rating so l wasn't expec...

I don't have a great credit rating so l wasn't expecting to be accepted Reviewed on: 3rd May 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 6th May 2025

when nobody gave me a chance first response put ther...

when nobody gave me a chance first response put there trust in me and I've never looked back since they were there when I needed finance so a very big thank you and cheers for the help Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you Andrew! Response date: 6th May 2025

Very friendly, professional, understanding and helpf...

Very friendly, professional, understanding and helpful support from advisors. Make whole process from start to finish easy, understandable and quick. Great online and telephone access. Excellent!! Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you Caroline! Response date: 6th May 2025

Quick and easy, But commission is high and interest...

Quick and easy, But commission is high and interest is aswell Reviewed on: 3rd May 2025

Reply from First Response Finance Hi Neil, Thank you for taking the time to leave a five-star review. In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 6th May 2025

Excellent service excellent customer service and cus...

Excellent service excellent customer service and customer care Reviewed on: 3rd May 2025

Reply from First Response Finance That's great to hear, thank you Jason! Response date: 6th May 2025

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