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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

I’ve had two financial agreements with first respons...

I’ve had two financial agreements with first response each time it’s been a smooth process no hassle Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Christopher! Response date: 6th May 2025

I am very happy with first respons and I think they...

I am very happy with first respons and I think they are very good oppurtunity for every one when same one need help for something. Reviewed on: 2nd May 2025

Reply from First Response Finance We’re happy that we could help you Slavi! Response date: 6th May 2025

Absolutely spot on service always helpful, fast phon...

Absolutely spot on service always helpful, fast phone response and always a delight to talk too. They helped me achieve the purchase of my dream car. Thank you Reviewed on: 2nd May 2025

Reply from First Response Finance We’re happy that we could help you Jason! Response date: 6th May 2025

There interest rates are needlessly high but a small...

There interest rates are needlessly high but a small discount was offered at the cost of a percentage of the employee’s commissions Reviewed on: 2nd May 2025

Reply from First Response Finance Hi Cammidge, Thank you for taking the time to leave a four-star review. In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 6th May 2025

Go with First Response.

I have a loan with First Response for my moped and it’s great value for money. Good customer service and minimal fuss. Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Joanna! Response date: 6th May 2025

Excellent

Never had an issue with them always been helpful Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Peter! Response date: 6th May 2025

Amazing service

I gave First Response my budget and they found me the best finance so I could get the car i wanted. So easy and no problem too big. Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you Neil Response date: 6th May 2025

First give me my life back after I suffered a stroke...

First give me my life back after I suffered a stroke and needed a new car ......brilliant customer service...easy to talk to Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you Neil! Response date: 6th May 2025

First response provides exceptional service tailored...

First response provides exceptional service tailored to your needs. Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you Esther! Response date: 6th May 2025

couldnt get finance anywhere till i spoke with first...

couldnt get finance anywhere till i spoke with first responce and they sorted me out within hours and after i was looking for a second van they sorted me out again without hesitation Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you Darren! Response date: 6th May 2025

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