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Geoffrey Insurance: Car insurance reviews

View other Geoffrey Insurance products
4.11
Based on 297 reviews, last reviewed 19th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
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Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025
Julie Coxon's avatar
Julie Coxon

Latest lowest rating:

1

Price given £477.91 money taken £753.37 My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum... Read more Reviewed on: 19th February 2026
Russell Smith's avatar
Russell Smith
Read all reviews See your review

About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (297)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

1
Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023
Helius Andreas 's avatar
Helius Andreas

Very good service

5
Overall very good customer services Reviewed on: 23rd August 2018
Gheorghe's avatar
Gheorghe

Very good service

5
The last person I spoke to over the phone about three months ago was really helpful Reviewed on: 23rd August 2018
Gheorghe's avatar
Gheorghe

Easy access

5
Easy to get a quote on line and the people I dealt with were very obliging and friendly Reviewed on: 23rd August 2018
Frankie andreou's avatar
Frankie andreou

Best service

5
Jeff the call centre person I spoke to made my experience of buying car insurance for my new Mini so easy and it wasn’t an easy insurance request. They made the buying of this insurance worry free. Thank you Jeff for all your help. Reviewed on: 23rd August 2018
Vicks's avatar
Vicks

Simply the Best

5
I am a new customer. Everything was so uncomplicated and I love the way Geoffreys followed through. So helpful. Nice people to do business with and really competitive pricing too. Reviewed on: 23rd August 2018
Sue Smith's avatar
Sue Smith

my car insurers

5
I preferred Geoffrey Car Insurance after comparing various Car Insurance providers. I found Geoffrey Insurance compatible not only in value but also the quality of service they were providing. Whenever I contact them for any query, I've found them quite supportive. I'd recommend Geoffrey Insurance to all my friends and family Reviewed on: 23rd August 2018
Hansa's avatar
Hansa

Always friendly & knowledgable

5
Anytime i have had to phone re my car insurance, it is dealt with just in that one phone call, very knowledgable, friendly and efficient, thank you Reviewed on: 23rd August 2018
Ssillars Aangelene's avatar
Ssillars Aangelene

good company

4
Its very easy to get everywhere online to see what they can do for you, and when they have insured you easy to find the paperwork. Reviewed on: 23rd August 2018
John Wright's avatar
John Wright

Easiest Insurance Co. I've ever dealt with!

5
Nothing more to say................................ Reviewed on: 23rd August 2018
Geoff White's avatar
Geoff White

mr david cook

5
Very easy to deal with and good service all the way through Reviewed on: 23rd August 2018
david cook's avatar
david cook

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