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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.11 (297 reviews)

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4.11

Based on 297 reviews, last reviewed 19th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Price given £477.91 money taken £753.37 My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum... Read more Reviewed on: 19th February 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (297)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

good customer service

good customer service and provided all the answers to my questions, fix and effective Reviewed on: 23rd August 2018

Premium reduced on renewal

Very pleased with this (local to me) insurance company. Now in my second year with them and, without my asking, they spontaneously reduced my premium for year 2018/2019. As I am living on a pension this was very good news. Reviewed on: 23rd August 2018

Amazing insurance company

This company is really amazing. Everything details is easy, quick, fast, easy understanding, cheap the person is always helpful and full of positive energy. I keep the fingers crossed Reviewed on: 23rd August 2018

had not been with them long had a problem dealt with first class and have recomended them to others

had a driver hit and run could not have dealt with the problem more professionaly settled the claim very understanding Reviewed on: 23rd August 2018

Best service in the industry

Having become ever more disappointed with the service from 'call centres' it was a refreshing change when I first dealt with G I earlier this year. They were friendly and efficient and from start to finish I felt like a valued customer. I will certainly recommend them and use them as other policies come up for renewal Reviewed on: 23rd August 2018

The ease of dealing with Geoffrey

It is very simple to contact Geoffrey and the staff are very helpful and courteous. I have just received by renewal terms which are less than last year without prompting. Will definitely be renewing with Geoffrey Reviewed on: 23rd August 2018

Geofreeis carefree

Simple and quick. No one wasting your time with stuff u don't need Reviewed on: 23rd August 2018

very helpful

having not had my own insurance for a number of years ( always a named driver on my husbands) Geoffrey gave me a quote that beat everyone's and were extremely helpful Thank you Geoffrey Reviewed on: 23rd August 2018

Pleasant , helpful service.

Always able to speak to a person who understands you. Efficient and helpfull Reviewed on: 23rd August 2018

My number one for car insurance

Fantastic customer service and quotes are always low , but they never compromise on cover. Geoffrey insurance are always my first point of call ,as you talk with polite,helpful advisors not a machine. Well done Geoffrey Insurance Reviewed on: 23rd August 2018

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