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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.63 (295 reviews)

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4.22

Based on 295 reviews, last reviewed 17th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

The worse car insurance company ever!!! I called to tell them I was buying anew car and would be trading mine in . leave the insurance on my old car until I’ve made the part exchange . well ... Read more Reviewed on: 17th December 2025

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car insurance reviews (295)

Review of the Geoffrey Insurance, Car insurance:

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Excellent customer service

Professional, friendly, efficient service. Excellent value for money and being able to discuss best options with a real person who gives you confidence in the them and the product speaks volumes. Would always recommend them. Reviewed on: 1st September 2018

Fantastic all round service!

Caring, understanding and very clear and patient at all times. Easy to get hold of and feels good to support a business local to us. Even though the renewal price was slightly more, I was ready to pay because the service was so good and reliable and customer care excellent. They called me back when it was convenient just before my renewal (pre-arranged) and sorted things out for us. Have been with them for 2 years now and won't be leaving in a hurry... Thank you Geoffrey Insurance :) Reviewed on: 1st September 2018

Easiest to communicate with

Friendly and helpful staff who are very professional and understanding as regards clients requirements. Can talk to a human instead of a machine. This is the human touch often missing in today's business dealings. Reviewed on: 31st August 2018

Incredible service and value

From the moment inquired about my car insurance I was treated like a real person 10 out of 10 Reviewed on: 31st August 2018

Best service best quote

The title says it all. Easy comminication friendly service Reviewed on: 31st August 2018

Great Experience

Straightforward application, very helpful staff and a good price which didn't go through the roof in the second year. All in all a happy experience! Reviewed on: 31st August 2018

Easy, friendly service with great renewal quotes for existing customers.

I have been with Geoffrey insurance for 3 years now and there customer service is second to none. It's easy to renew your policy and they send an email with a video at the time of renewal. If I need to phone them I have always experienced a friendly helpful service and feel that no question is a silly question. They have always been happy to help with any enquiry I have had. They look after existing customers and offer reasonable renewal quotes, this in turn makes me feel like I am valued as a customer. Reviewed on: 31st August 2018

MY KIND OF INSURER

Easy to contact, simple and straight forward questions, no problems when changing vehicles. Reviewed on: 31st August 2018

excelent sevice and competative priceing

set up car insurance on line ,it was very easy to do (even for a 72 year old) ,even easy to add Europe cover for 6 days again very competitive pricing ,will look to use in the future for my other car and house and contents insurance. Reviewed on: 31st August 2018

Very good Customer Service

I've been with Geoffrey for some time now and always had very good customer service and very good competative prices. It's a shame more companies are not like Geoffrey Insurance - thank you from a very happy customer :) Reviewed on: 31st August 2018

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