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Go Girl: Car Insurance reviews

Name: Car Insurance
Rating: 2.23 (133 reviews)

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2.13

Based on 133 reviews, last reviewed 2nd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

25%

63%

Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024

Latest lowest rating:

1

Scammers fraud Go Girl insurance plz never buy from... Scammers fraud Go Girl insurance plz never buy from him my personal experience I driving nearly decade with no claim bonus no Conviction nothing I tra... Read more Reviewed on: 2nd December 2024

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About this product

With so many car insurance providers to choose from, finding a new policy can be daunting. We collect Go Girl car insurance reviews to help you make an informed decision when choosing your new provider.

Go Girl is an online insurer that claims to offer a quote for most vehicles, including modified and high value cars. It offers a variety of extras within comprehensive policies, including a free courtesy vehicle, personal accident cover, windscreen cover and more. If the included extras don’t quite meet the mark for your needs, Go Girl offers optional extras that you can add to any policy.

What’s most important to you from a car insurance policy? Perhaps you want the peace of mind on windscreen cover, key protection or misfuelling cover? Or maybe you simply want a high level of cover for a low cost premium? Whatever your needs, find out what Go Girl customers have to say about their policies by checking out our Go Girl car insurance reviews.

Have you had a car insurance policy with Go Girl? Why did you choose Go Girl as your insurance provider? Perhaps you have a modified or high value vehicle, and if so, did you find the cost of your cover reasonable? Did you have to make a claim, and if so, how well was it handled? Did you have any experience with the customer service team? Whether good or bad, share your experience with others by leaving a Go Girl car insurance review today. Together, we can help people like you make better decisions.

Go Girl Car Insurance reviews (133)

Review of the Go Girl, Car Insurance:

AVOID AT ALL COST!

Avoid this insurance company at all cost . They are highly unprofessional and operate like criminals finding any sort of excuse to increase your premium once you have purchased the policy. There staff are highly incompetent and all should be fired or at least retrained in customer service. They have processed a claim without my knowledge and consent and made ridiculous accusations in an attempt to cancel or increase my premium after a non fault accident. After disputing the matter, providing evidence and speaking to an investigator the company had realised they were wrong they refused to admit to and increased my premium over £15,000 and demanded that I pay within 7 days or else my policy would be cancelled and they will not be refunding my premium. I have made several complaints the company have refused to take any action and i have passed the matter onto the financial ombudsman and I have asked specialist to look into the matter. AVOID! at all cost the cheap premium is not worth the headache and nightmare of customer service you will receive from this incompetent and criminal like insurance company. They do not deserve a single star. Also avoid there parent company Sabre insurance!!!!! Reviewed on: 7th April 2020

Impossible to Contact

I've spent ages on the phone trying to speak to someone from Go Girl about my car insurance, but they don't answer the phone. Being able to speak to someone quickly and easily is the most basic requirement of an insurance company, and Go Girl fail completely. I won't be renewing my car insurance with them, as clearly they don't value or care for their customers. Reviewed on: 18th May 2023

Reply from Go Girl Hi Simon, we're sorry to see this review and hear how you've been unable to contact us. If you haven't been able to resolve your issue yet, please email your request along with your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 19th May 2023

7 days and still no response

I have been ringing and emailing as I am changing my car and cannot get through to anyone. Customer service is none exsistant god help you if you need to ring to make a claim AVOID AT ALL COSTS Reviewed on: 16th May 2023

Reply from Go Girl Hi Sarah, we're sorry to see this review. If you still haven't been able to speak with someone, please email your Policy/Certificate number to [email protected] so we can assist you further. Kind Regards. Response date: 17th May 2023

Awful customer service

Trying to contact them as my son has passed his test and needs to drive so we need to amend the insurance we have with Go Girl. I have phoned over the previous 3 days, on hold over 5 hours! No reply! Reviewed on: 29th April 2023

Reply from Go Girl Hi Georgie, I'm sorry to hear you're having issues getting hold of us to discuss the amendment to your policy. If you still haven't been able to discuss this, please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd May 2023

Poorest customer service ever

I contacted this company to upgrade insurance having passed test. It was urgent that I could drive . On the first day I held on for 2 hours with no response and no notification of where I was in the queue. I repeated this on subsequent days. I emailed the company to get a reply that they would in touch within 72 hours. I eventually got the phone answered only to be told staff were on a break and to call back!!! I tried again but gave up and bought insurance from a company who were professional answered phones and even called me. Yesterday I phoned first thing at 8am and got to speak to someone and cancelled the insurance with gogirl. This is without doubt the worst company I have ever dealt with and I will tell everyone I know about my experience. Their response to the many complaints made is poor as well asking for people to be in touch with their policy details to which they won’t respond. I would give no stars if I could. They have zero concern for their customers. Reviewed on: 6th April 2023

Reply from Go Girl Hi Christine, we're sorry to hear of the experience you've had in relation to customer services which has led to you leaving us. These comments will be passed on for review. Kind Regards. Response date: 12th April 2023

Just awful

New car insurance policy - within 7 days I received a text and an email saying that my policy would be cancelled in 7 days. No explanation. Tried calling and, as with other customers, nobody answered the phone after being on hold for almost an hour. I tried to call the parent company, Sabre, with the same result. I have emailed so we'll see what happens. This company definitely takes the prize for being the worst I've ever dealt with! Reviewed on: 6th April 2023

Reply from Go Girl Hi, Would you be able to email your Policy/Certificate number to [email protected] so we can attempt to investigate this matter further for you? Kind Regards. Response date: 6th April 2023

Worse experience ever with an insurance company

What an absolute joke your company is. You do realise you have to deal with customers as an insurance company ? Was waiting on the phone for an hour before someone answered to be told you were too busy to take my call so you would call me back this afternoon. I said I really need to sort my insurance out as a matter of urgency so are you definitely going to call back to which you replied yes !! Have a guess what didn't happen. That's right no call. Never have I dealt with such bad service and I've been a virgin media customer. Sorry to say I definitely won't be renewing my cover and if I get no joy tomorrow I'll be contacting the ombudsman as your not fit to run an insurance company Reviewed on: 5th April 2023

Reply from Go Girl Hi Gordon, I'm sorry to hear of your experience in relation to customer services. Would you be able to email your Policy/Certificate Number to [email protected] so we can assist you further? Kind Regards. Response date: 6th April 2023

Never answer phones,

Avoid this company, I keep trying to ring their customer services and they never pick up. Reviewed on: 18th February 2023

Reply from Go Girl Hi Anthony, we're sorry to see this review. If you still haven't been able to speak to an agent regarding your request, would you be able to email your Policy/Certificate Number to [email protected]? Kind Regards. Response date: 20th February 2023

Don't answer phone

Tried ringing twice after passing test both lasted 30 minutes trying to get through possibly time to change insurance immediately Reviewed on: 30th January 2023

Reply from Go Girl Hi Charlie, I'm sorry to hear you're having issues getting hold of someone. If you still haven't managed to resolve your query, can I ask that you please email your Policy/Certificate Number to [email protected]? Thanks. Response date: 1st February 2023

50-60 years of potential custom lost over £52 admin fee.

It’s a shame I could not get an answer or help via the phone for hours to update my details or am unable to amend my current docs online. I was sat waiting to be connected to a representative for ages as I need to make a change to my policy. It was taken out only Monday night (2nd Jan). My daughter (new driver) has roughly 50-60 years of driving ahead of her and will require an insurer to cover her for this. For the sake of £52.00 admin fee to amend a document you lost this customer! 50 odd years of insurance cover is rather a lot of money to lose over a quick £52 gain. Your customer service has been somewhat dire! Happily paid the £48.00 fee to cancel. The driver and I WILL be informing all her 17–18-year-old friends who are currently in the process of getting licences and everyone else we feel needs to know about your ridiculous fees. That’s much more money GoGirl will now lose. Reviewed on: 6th January 2023

Reply from Go Girl Hi Dave, we are sorry to hear you have had difficulties contacting us and that you're unhappy with the customer service received. If there is anything you would like us to investigate further, please email the Policy/Certificate Number along with your issue to [email protected]. Kind Regards. Response date: 9th January 2023

Thieves

Took out car insurance for my daughter but cancelled within half an hour of doing so as I realised the policy was not sufficient. Website sated there is a 14 day colling off period and the policy was not due to start for another 6 days. They eventually refunded me some of the money but "kept £45.00 as a cancellation fee. Now having to take legal action to try and get this back. Reviewed on: 13th September 2022

Reply from Go Girl Hi Martin, We are sorry to see this review and hear you are unhappy with the charges to cancel your policy. If you would like us to look into this further, please email [email protected]. Kind Regards. Response date: 13th September 2022

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