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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.9 (630 reviews)

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4.87

Based on 630 reviews, last reviewed 8th Jun 2025

6100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

I was in need you sorted me without much fuss. I was in need you sorted me without much fuss. Only God knows. The idea of opening an account not banking direct into my account is a pleasant surpris... Read more Reviewed on: 8th June 2025

Latest lowest rating:

1

Absolute joke, waited weeks for a response, rubbish... Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (630)

Review of the Great Western Credit Union, Loans:

Great staff and services.

I am very grateful for all of the help and advice I have received from Bristol Credit Union, fantastic community service with opportunity's for not only support and advice but great competitions etc. Customer services are excellent, very fast communications and staff have always been very helpful and friendly. Reviewed on: 11th June 2020

I was in need you sorted me without much fuss.

I was in need you sorted me without much fuss. Only God knows. The idea of opening an account not banking direct into my account is a pleasant surprise it enables me to manage my loan more soberly. Reviewed on: 8th June 2025

Reply from Great Western Credit Union Hi Thomas Thank you for your thoughtful review! We're really glad to hear that our support made a difference when you needed it most. It's also great to know that the account setup has helped you manage your loan in a way that works well for you! We look forward to continuing to support you whenever you need us! Best wishes Robin Response date: 10th June 2025

Quick and easy loan process.

Quick and easy loan process. Highly recommended. Reviewed on: 5th June 2025

Reply from Great Western Credit Union Hi Gretz Thanks so much for your feedback! It's great to hear that you found the loan process so simple, and you were able to get it done rapidly. We aim for the smoothest loan processes possible, so it's fantastic to have your recommendation. We hope to continue to support you in the future! Warm Regards Robin Response date: 5th June 2025

Excellent customer service

Easy application process, reply in a couple days, offered me the loan and a quick and easy payment option. Excellent customer service Reviewed on: 31st May 2025

Reply from Great Western Credit Union Hi Anthony We really appreciate your amazing feedback! It's really pleasing to hear that you found the loan application process straightforward and swift, two things we strive to be at GWCU. We also take pride in how we treat our members, so we're delighted to know you found our service to be of a high standard. We’d be glad to continue to help you going forwards – if there’s any more help you need, please don’t hesitate to contact us. Thanks again Robin Response date: 2nd June 2025

I cannot get a loan with anyone because of my past d...

I cannot get a loan with anyone because of my past debts so I found out about credit union and they accepted me and gave me a chance and im so thankful that they helped me a lot when I desperately needed help Reviewed on: 31st May 2025

Reply from Great Western Credit Union Hi Teresa Thanks so much for your kind response! We're so thankful that you opted to use our services in a time when you needed to most. It's great to see that we have been able to support you in such an important way. Your words mean a lot to us, and we're grateful you chose to be a member with GWCU. Warm regards Robin Response date: 2nd June 2025

Excellent, efficient, trustworthy and friendly

I've been with GWCU for years, both for savings and loans. Always had an excellent, friendly and helpful experience with them. They are trustworthy, very efficient and go above and beyond to help. Their interest rates in loans are fair and interest on savings is good. I would highly recommend them to friends and family. Reviewed on: 30th May 2025

Reply from Great Western Credit Union Hi Susan Thank you for taking the time to leave such a positive review! We’re glad to hear you’ve had consistently good experiences with GWCU, whether saving or borrowing. We aim to provide competitive rates and accessible choices for everyone, so it's great to see that has come to fruition for you as well. It’s also great to know you feel looked after and that our team has been there when you’ve needed support. We really appreciate the response, and we’re always here if you need us! Thanks again Robin Response date: 2nd June 2025

Easy to use.

Easy to use. Great customer service Reviewed on: 30th May 2025

Reply from Great Western Credit Union Hi Lauren Thank you for taking the time to respond! It's gratifying to know that you've had such great experiences with our service, and found us to be accessible, something that we take pride in at GWCU. If there’s ever anything else we can help with, please don’t hesitate to reach out. Best wishes Robin Response date: 2nd June 2025

Happy customer

They are very quick with answering any questions needing answering and are always friendly. Reviewed on: 29th May 2025

Reply from Great Western Credit Union Hi Karma Thanks so much for sharing your experience with us! It's excellent to hear such a positive response, as we pride ourselves on our service to members. The efficient process you went through is what we endeavour to achieve. Thanks again for your continued support for GWCU! Best wishes Robin Response date: 2nd June 2025

Very accommodating, goes the extra mile to assist an...

Very accommodating, goes the extra mile to assist and make things easy Reviewed on: 29th May 2025

Reply from Great Western Credit Union Hi Candi We really appreciate your feedback! It's great to hear that the service we have provided you has been to such a high standard. It's always our aim to make things straightforward, and it's great to know the team made a positive impression along the way. We'd love to continue to support you going forward! Warm regards Robin Response date: 2nd June 2025

Always helpful.

Always helpful. Reply to any issues promptly Reviewed on: 28th May 2025

Reply from Great Western Credit Union Hi Jennie Thanks so much for your feedback! It's fantastic to see that we've repeatedly provided a great service. We're also so pleased that you have found the process with solving issues swift and effective. We're so glad that you are a member with GWCU, and look forward to supporting you again in the future! Thanks again Robin Response date: 30th May 2025

Absolute joke, waited weeks for a response, rubbish...

Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

Reply from Great Western Credit Union Hi Peter, Thank you for taking the time to leave your feedback, we’re really sorry to hear that your recent experience hasn’t met expectations. We understand how frustrating delays can be. Once we receive all the required information, our average turnaround for loan applications is three working days. However, delays can occur, particularly if you have applied over a Bank Holiday period. We do encourage you to call to discuss any concerns, your feedback helps us to continuously improve. You can also email [email protected] if you would prefer. Thank you for your review. Kind regards, Emily Response date: 9th June 2025

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