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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.77 (300 reviews)

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4.64

Based on 300 reviews, last reviewed 1st Jan 2026

82% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

Great excellent good customer support Great excellent good customer support Reviewed on: 1st January 2026

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (300)

Review of the Great Western Credit Union, Savings:

Clear communications and a user friendly website.

Clear communications and a user friendly website. Withdrawals are easy and the AGM is very readable Reviewed on: 24th May 2024

Ethical Saving

The Credit Union fits with my attitude to ethical saving with very good interest rates and I know my savings will be loaned to a borrower who needs it with support from the Credit Union through out the term of their loan. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Christopher Thank you for your thoughtful review! We’re really glad to hear that our approach to saving and lending aligns with your values. It’s great to know that you appreciate how your savings help support local people through fair and affordable loans. Thank you for supporting GWCU. Best wishes, Emily Response date: 13th May 2025

New customer

I've only just signed up but so far the process was easy and I received a prompt response to a query I had. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Thank you for joining us at GWCU and for sharing your first impressions! We're really glad to hear the sign-up process went smoothly and that we were able to respond to your query quickly. If you have any more questions, please get in touch - we look forward to your continued support! Warm regards Robin Response date: 20th May 2025

I save monthly for my funeral.

I save monthly for my funeral. Been doing it for years, so there will be enough for a shindig too! It makes me feel I am doing something helpful for my family and it allows the Credit Union to be of help to others which gives me a positive feeling. Reviewed on: 17th April 2025

Voting for being helpful

I mostly save for things I need for decorating etc,I have had a loan in the past,always very helpful,when needing some savings I can always rely on them putting it in bank on the same day as requested Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Cynthia, Thank you so much for your lovely review! It’s great to hear that you’ve been able to rely on us for both saving and borrowing when needed. We’re really pleased that you find the service helpful and that your savings are available when you need them most. It means a lot to us that you continue to choose GWCU. Best wishes, Emily Response date: 13th May 2025

Easy to use

It's great that my monthly savings come straight out of my pay check, means one less thing for me to sort out every month! Queries I had when I signed up were responded and dealt with very quickly, all round good service and support from the team. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Joe, Thank you for your great review! We’re so pleased to hear that you’re finding our service easy and hassle-free. It’s also lovely to hear that your queries were handled quickly and that you felt supported by the team. We’re always here to help, and we really appreciate you being part of GWCU. Best wishes, Emily Response date: 2nd May 2025

Great experience

The customer service team were incredibly helpful and quick to respond, and the product offered by GWCU is excellent Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Sar Thank you for your lovely feedback! We're so pleased to hear that our customer service team was able to support you promptly and effectively. It's also excellent to see that the product provided by us has left you feeling satisfied. If there’s ever anything else we can help with in the future, please don’t hesitate to reach out! Best wishes Robin Response date: 20th May 2025

Great customer service and quick too!

I had really quick, useful, and friendly customer service when I had a question about my recently opened savings account! Really happy to have opened a savings account with Great Western Credit Union and I'm looking forward to seeing my money grow! I can't recommend them enough based alone on the great customer service I received. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi David, Thank you so much for your lovely review! We’re thrilled to hear that you had such a positive experience with our team and that your query was handled quickly and helpfully — that’s exactly what we strive for. We’re so pleased you chose to open a savings account with us, and we’re excited to help you grow your savings! Your recommendation means a lot, thank you for being part of GWCU. Best wishes, Emily Response date: 23rd April 2025

geatwebsiteportal

veerystraightforwardgoodonlineportal Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Julian We really appreciate your feedback! It's great to here that you have found using GWCU services so accessible. We're also very happy to see that you have found using our online portal an enjoyable experience, something we strive to provide for our members. Thanks again for being a member and continuing to support GWCU. Warm regards Robin Response date: 21st May 2025

Competitive interest rates, great service

I receive a very competitive rate of interest on my savings, fantastic service, and the knowledge that my savings are used to help others in my community Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi SD, Thank you so much for your kind words! We're delighted to hear that you're enjoying a competitive rate on your savings and receiving fantastic service, that’s exactly the experience we aim to provide at GWCU. It’s wonderful to know that the community impact of your savings resonates with you too. Thank you for being a valued member and for your continued support! Best wishes, Emily Response date: 23rd April 2025

I like the idea and wider vision of the credit union.

I like the idea and wider vision of the credit union. Although the returns are not very competitive I'm happy to save as I know it helps people borrow at low cost Reviewed on: 2nd April 2025

Reply from Great Western Credit Union Hi Brendan, Thank you so much for your review! We're really glad to hear that our mission and values resonate with you! While our regular savings rates may not always be the most competitive, we do occasionally offer products like our Fixed Rate Saver, which recently featured a rate of 4.75% AER. If that’s of interest we recommend keeping an eye on our website to see when it might be offered again! Thank you so much for taking the time to leave us such great feedback and we appreciate your support. Best wishes, Emily Response date: 23rd April 2025

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