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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (318 reviews)

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4.64

Based on 318 reviews, last reviewed 11th Feb 2026

160% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Easy application process from start to finish Easy application process from start to finish Reviewed on: 11th February 2026

Latest lowest rating:

2

Poor website experience Took over an hour to get the verification codes, applied for a Cash ISA and got lots of website 502 errors and then when I finally applied, I wasn't a... Read more Reviewed on: 9th February 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (318)

Review of the Great Western Credit Union, Savings:

customer service

Superb customer service. Each time I have contacted them, they have been very quick, polite & helpful and resolved my issue very professionally. Well done SWCU and thank you. Reviewed on: 8th July 2021

I save monthly for my funeral.

I save monthly for my funeral. Been doing it for years, so there will be enough for a shindig too! It makes me feel I am doing something helpful for my family and it allows the Credit Union to be of help to others which gives me a positive feeling. Reviewed on: 17th April 2025

Voting for being helpful

I mostly save for things I need for decorating etc,I have had a loan in the past,always very helpful,when needing some savings I can always rely on them putting it in bank on the same day as requested Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Cynthia, Thank you so much for your lovely review! It’s great to hear that you’ve been able to rely on us for both saving and borrowing when needed. We’re really pleased that you find the service helpful and that your savings are available when you need them most. It means a lot to us that you continue to choose GWCU. Best wishes, Emily Response date: 13th May 2025

Easy to use

It's great that my monthly savings come straight out of my pay check, means one less thing for me to sort out every month! Queries I had when I signed up were responded and dealt with very quickly, all round good service and support from the team. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Joe, Thank you for your great review! We’re so pleased to hear that you’re finding our service easy and hassle-free. It’s also lovely to hear that your queries were handled quickly and that you felt supported by the team. We’re always here to help, and we really appreciate you being part of GWCU. Best wishes, Emily Response date: 2nd May 2025

Great experience

The customer service team were incredibly helpful and quick to respond, and the product offered by GWCU is excellent Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Sar Thank you for your lovely feedback! We're so pleased to hear that our customer service team was able to support you promptly and effectively. It's also excellent to see that the product provided by us has left you feeling satisfied. If there’s ever anything else we can help with in the future, please don’t hesitate to reach out! Best wishes Robin Response date: 20th May 2025

Great customer service and quick too!

I had really quick, useful, and friendly customer service when I had a question about my recently opened savings account! Really happy to have opened a savings account with Great Western Credit Union and I'm looking forward to seeing my money grow! I can't recommend them enough based alone on the great customer service I received. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi David, Thank you so much for your lovely review! We’re thrilled to hear that you had such a positive experience with our team and that your query was handled quickly and helpfully — that’s exactly what we strive for. We’re so pleased you chose to open a savings account with us, and we’re excited to help you grow your savings! Your recommendation means a lot, thank you for being part of GWCU. Best wishes, Emily Response date: 23rd April 2025

geatwebsiteportal

veerystraightforwardgoodonlineportal Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Julian We really appreciate your feedback! It's great to here that you have found using GWCU services so accessible. We're also very happy to see that you have found using our online portal an enjoyable experience, something we strive to provide for our members. Thanks again for being a member and continuing to support GWCU. Warm regards Robin Response date: 21st May 2025

Competitive interest rates, great service

I receive a very competitive rate of interest on my savings, fantastic service, and the knowledge that my savings are used to help others in my community Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi SD, Thank you so much for your kind words! We're delighted to hear that you're enjoying a competitive rate on your savings and receiving fantastic service, that’s exactly the experience we aim to provide at GWCU. It’s wonderful to know that the community impact of your savings resonates with you too. Thank you for being a valued member and for your continued support! Best wishes, Emily Response date: 23rd April 2025

I like the idea and wider vision of the credit union.

I like the idea and wider vision of the credit union. Although the returns are not very competitive I'm happy to save as I know it helps people borrow at low cost Reviewed on: 2nd April 2025

Reply from Great Western Credit Union Hi Brendan, Thank you so much for your review! We're really glad to hear that our mission and values resonate with you! While our regular savings rates may not always be the most competitive, we do occasionally offer products like our Fixed Rate Saver, which recently featured a rate of 4.75% AER. If that’s of interest we recommend keeping an eye on our website to see when it might be offered again! Thank you so much for taking the time to leave us such great feedback and we appreciate your support. Best wishes, Emily Response date: 23rd April 2025

Saved through my salary and earning a great rate!

Saved through my salary and earning a great rate! Such a simple application process and love knowing I have savings building up in an account that is separate from my everyday bank. Even better that they are supporting the credit union mission! Reviewed on: 25th March 2025

My account with Bristol Credit Union was amalgamated...

My account with Bristol Credit Union was amalgamated into GWCU. I was excited that a large regional Credit Union was being established. My experience with BCU was exemplary! They really saved my bacon in so many ways over about 5yrs. Sadly, when GWCU took over, they closed down ALL of the in person counter services which were such a lifeline for so many people in need. Ridiculous. Tragic! It was almost impossible to speak to anyone even on the phone. I still keep a small amount in my account as emergency money, and to support the organisation. I had a BCU loan years ago that really changed my life, in theory GWCU still offer this important service. I hope they have sorted out their customer service, I haven't tried to engage with them in a couple of years. Reviewed on: 2nd March 2025

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