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Green Flag: Breakdown Insurance reviews

Name: Breakdown Insurance
Rating: 2.71 (55 reviews)

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2.60

Based on 55 reviews, last reviewed 11th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

35%

51%

Latest highest rating:

5

Quick to respond, courteous and helpful Quick to respond, courteous and helpful. My phone didn't have internet access so they helped me find a locksmith and phoned to check everything was so... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Very poor service. Very poor service. I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a garage in my ... Read more Reviewed on: 11th October 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Green Flag breakdown cover reviews come in. You can read and write YOUR Green Flag Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

Green Flag Breakdown Insurance reviews (55)

Review of the Green Flag, Breakdown Insurance:

Beware of personal cover if you have older vehicles.

We've had personal Green Flag cover for breakdowns for the last couple of years. We took the policy out with the simple intention to cover both ours cars but were talked into taking personal cover, in case we were driving a friend's vehicle that then broke down (extremely unlikely scenario as we only drive our own cars...) Fast forward to this week, our car breaks down and we need breakdown assistance only to be told our second car wasn't covered due to it now being over 16 years old (by a few months). I feel mistreated and poorly advised as we registered a younger car as our primary one when we took the cover out in 2022, and now 2 years later we have basically paid for a renewal on this year's cover that is not fit for purpose. More than that we don't believe we received the policy documents for the renewal so that we could even have the chance to check the T&Cs and Green Flag says their system doesn't have a record of the documents being sent. Buyer beware if you have older cars, as you may fall into the same trap. Reviewed on: 19th September 2024

No response when I use the app for assistance

No response when I use the app for assistance Complained to Green Flag they said they were sorry and thanked me for letting them know Waste of the time I won’t be using them ever again Reviewed on: 21st September 2021

Waste

Been with greenflag paying 14 quid per month for any car for 2 years. everytime I try and use it, they say vehicle too old or vehicle not covered. next I try again with all them conditions and because i bought a new car and it was not taxed, they would not recover it all though it was taxed and takes time too update on the system. at £168 per year and get nothing out of it, I feel I have been giving too a charity. I am soo pissed off and should have stuck with the AA. Do not bother with this company, WASTE OF MONEY! Reviewed on: 26th August 2020

A WASTE OF TIME & MONEY, DO NOT USE !

Been with Green Flag a number of years with a policy that covers me whatever car i am driving. As a KEY WORKER I was carrying a hospital patient going for chemotherapy treatment al Lincoln County Hospital but not in my own car when i broke down on route at Louth. called Green Flag, put on hold for about fifteen minutes then asked for the reg number of the car i was driving, gave them all the info they requested then told the car was to old for them to come out but they could offer help at a cost in excess of £100 BEEN WITH OUTFIT FOR YEARS AT OVER £14 PER MONTH, NOT ANY MORE Reviewed on: 4th July 2020

Brilliant Service .

Help was with us with in 34minutes . The recovery guy was so reassuring and helpful from Forrest Rescue .- Thank you . We are glad we are with Green Flag . Reviewed on: 23rd February 2020

Appalling service

Being stranded on the M5 a few weeks ago for 6 hours for Green Flag was enough for me to join the 4th Emergency service the next day. It was the first and last time I would ever use them Reviewed on: 25th November 2019

Fantastic Service!

Been a member for several years, today was the first time I have needed their help. From the initial phone call to the resolution of the problem was less than an hour! The mechanic couldn't have been more helpful and polite. Reviewed on: 13th September 2019

Greenflag don't care if you have young children

I have been with them for 5 years used first time. I had two young children and stuck on hard shoulder of the motorway. I learnt that as they want to save money they arrange for u to be driven to different services. I must have rang them 10 times! Explained had young kids they gave me wrong ETA times. I felt stranded at last service. Please dont use them the second tow guy clearly told me if you were with Aa or Rac I wpuld have towed u down. I explained this to Greenflag I was dismissed that drivers can only work certain hours although the first driver had told me he just started his shift. My 2 hrs journey home took 8 hours!!! Greenflag are appalling. I dont know whats wrong with my car as the first tow guy didnt check told me to go to a garage Reviewed on: 9th September 2019

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left stranded

Broke down, told me my car was too old for my policy even though they had been out to it 3 weeks earlier with no mention of its age. Stranded for four hours. Avoid this company Reviewed on: 6th March 2019

expensive & have to be forced to forfil there terms

for the 3rd year they increased the price by 50% after 2 poor experiences this year. first after my partner was taken ill in the car, i had the hazard lights with headlights going for ages, they initially refuse to come to start the car stating the flat battery was self inflicted!!! 2nd event left my partner stranded with flat Tyre for 3 hours when its stated shes in very poor health. but the 50% this is funny after all there adverts about saving you 50% when compared to AA or the RAC, As i got the price from these 34% cheaper than last years premium !!! go save a packet and show these blighters where to get off http://www.comparebreakdowncover.co.uk/ Reviewed on: 12th October 2018

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