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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (313 reviews)

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4.81

Based on 313 reviews, last reviewed 12th Jan 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Professional and expert mortgage service The Hanley provided the right product that was exactly what we needed. Jane Longmore who navigated the whole process for us made the experience fabulo... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Hanley Economic Building Society Mortgages reviews (313)

Review of the Hanley Economic Building Society, Mortgages:

Excellent mortgage products and service.

Lana was extremely helpful in making the re-mortgage process very straightforward and saw the process through from start to finish - I am delighted to now be a Hanley customer and can recommend them highly. John Reviewed on: 14th March 2023

Hanley staff were always pleasant and welcoming and...

Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85). They understood my requirements and found a mortgage that met my specific needs and was affordable with my pension income. They encouraged my solicitor to get the remortgage done in a timely manner. Reviewed on: 17th February 2025

Smooth and straightforward

The mortgage process with Hanley Economic was smooth and straightforward. Reviewed on: 8th February 2025

Held my mortgage with HEBS since 2009, won’t change.

I’ve held my mortgage with HEBS since 2009 and won’t move. Whenever I get close to the end of an agreed period, they offer a competitive renewal and then make the process really easy. Any problems and there’s always someone helpful at the end of the telephone, no annoying “automated answering systems” Reviewed on: 8th February 2025

A safe place in a financial sea of uncertainty...

HEBS offers continuity over generations - a safe place in a financial sea of uncertainty for 170 years - including two generations of mortgagees in my family. Reviewed on: 7th February 2025

New products but only for new customers

I have a RIO mortgage with the Hanley taken out nearly 5 years ago. I have 2 issues:-1) recently they introduced a new RIO deal with a lower interest rate but specifically prevented me from moving to it --- just for new customers only. I thought this practice was frowned on these days 2) there have been 3 BOE rate reductions recently but the Hanley has not yet reduced its SVR Reviewed on: 7th February 2025

I have a RIO mortgage and Hanley was the only Buildi...

I have a RIO mortgage and Hanley was the only Building Society I could get one from and they have also been extremely helpful and informative if I have ever had to contact them. I would not have been able to own my own home again at my age without Hanley Building Socitey, so my eternal thanks to you. Reviewed on: 7th February 2025

Stress free and nice people, great to interact with...

Stress free and nice people, great to interact with and great value. Reviewed on: 7th February 2025

Too long winded in responding

When contacting you I should not have to get a access code to view your response from the email you sent this is wasting time in reading your response Reviewed on: 7th February 2025

Wanting to self build a bungalow .

Wanting to self build bungalow in garden of existing house - they well very helpful going though the options. We were in our 70s. We eventually settled on a Retirement Interest only mortgage on existing house as the best option. Reviewed on: 7th February 2025

excellent coms

It was fast and communication was excellent Reviewed on: 7th February 2025

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