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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.76 (598 reviews)

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4.76

Based on 598 reviews, last reviewed 28th Apr 2026

71% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Investing in an ISA I wanted to invest in an ISA I received good advice and was satisfied with the interest. Reviewed on: 6th April 2026

Verified source

Latest lowest rating:

1

Don't give them your biometric data, breach of trust. The online application process has software problems, which in my case somehow resulted in a ridiculous security requirement of asking for my biometri... Read more Reviewed on: 28th April 2026

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (598)

Excellent customer service

Each time I go into one of the branches I find the service is excellent and can’t fault the commitment of the staff who work there both in the branches and behind the scenes. Reviewed on: 25th March 2025

HEBS Festival Park

The staff are always helpful, approachable, knHEBSowledgable and professional Reviewed on: 25th March 2025

Very good customer service and easy to use website.

Very good customer service and easy to use website. Reviewed on: 25th March 2025

Friendly professional staff

Friendly professional staff, always try there best to help. Reviewed on: 25th March 2025

interest rate

Very happy with the interest rate Reviewed on: 25th March 2025

Very helpful on the phone when setting up an online...

Very helpful on the phone when setting up an online account. Not so helpful when I needed to sort out LPOA for my father who had dementia. My father had accounts with lots of different financial organisations, who all had pretty much the same policies regarding LPOA (LPoA + my proof of ID) and I could act on his behalf. However, the staff at Newcastle under Lyme branch, had me going back to branch over and again and insisted that I get my dad, who wad at the very advanced stages of dementia, to sign a document giving me permission to act on his behalf. The staff kept explaining to me that they had protect my father. They weren't interested in anything I had to say, even though it's clear I was the only one who knew what I was talking about. I went along with whatever they asked me to do and moved his funds to another one of his accounts. I really didn't want experience that kind of hassle in the future, after his death. Reviewed on: 25th March 2025

Simply the Best

I have been with the Hanley for over a year. The offer great products and excellent customer service. Reviewed on: 25th March 2025

Thoroughly recommend

Always great customer service and great rates Reviewed on: 25th March 2025

The staff team at the Biddulph branch have been amaz...

The staff team at the Biddulph branch have been amazing, very friendly and professional and knowledgeable about products and savings and investments. Reviewed on: 25th March 2025

Staff were very polite, helpful and knowledgeable

Staff were very polite, helpful and knowledgeable Reviewed on: 25th March 2025

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