Smart Money People Logo
Go to business site
Share this page
Link copied

Hanley Economic Building Society: Savings reviews

View other Hanley Economic Building Society products
4.81
Based on 477 reviews, last reviewed 9th Aug 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

The Festival Park staff are exceptionally friendly,... The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same Reviewed on: 9th August 2025
Patrick R's avatar
Patrick R

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025
Jenny F's avatar
Jenny F
Visit provider site Read all reviews Write a review

About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Hanley Economic Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Hanley Economic Building Society Savings reviews (477)

Brilliant

5
Everything alright, no problems Reviewed on: 18th October 2020
Brian's avatar
Brian

Good service

5
All on top form. Very good service Reviewed on: 15th October 2020
Jean's avatar
Jean

Excellent

5
Can't do anything better. Can't fault it. Reviewed on: 12th October 2020
Mr. Washington's avatar
Mr. Washington

Friendly

5
We like the ease of access, friendly, helpful staff Reviewed on: 6th October 2020
Kevin's avatar
Kevin

Professional

5
Cathyrn explained everything in detail Reviewed on: 4th October 2020
Mr. Walker's avatar
Mr. Walker

Good

5
Good service from Cathryn Dudley Reviewed on: 2nd October 2020
Linda's avatar
Linda

Professional

5
Cathryn explained everything in detail Reviewed on: 5th September 2020
Savings customer's avatar
Savings customer

Professional

5
I'm most satisfied with all aspects of my experience today. Cathryn was very friendly and I felt reassured with the thorough checks. Reviewed on: 5th September 2020
Savings customer's avatar
Savings customer

Good

5
Good service from Cathryn Dudley Reviewed on: 3rd September 2020
Savings customer's avatar
Savings customer

Dreadful customer service at longton branch on 19th June 2020

1
Appalling customer service it was made quit clear that we and any other customers weren’t welcome in branch and should only ring in(impossible for what was needed). I have worked frontline all through covid and to behave like this is unnecessary, unprofessional and scare mongering. I am 55 and my parents opened accounts for myself and my siblings when we were children . Will definitely be closing all accounts down when all this is over Reviewed on: 19th June 2020
Charl Burton's avatar
Charl Burton
Reply from Hanley Economic Building Society Thank you for taking the time to provide feedback on the service you’ve received at our Longton branch. We are sorry that you feel we haven’t provided the high levels of customer service to you, which we always aspire to achieve. If you would like to discuss your experience in more detail please call 01782 255000 and ask for our Head of Branches. Response date: 22nd June 2020
The Hanley Economic Building Society Logo
Hanley Economic Building Society

Do you have a different Hanley Economic Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Hanley Economic Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill