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Hanley Economic Building Society: Savings reviews

4.81
Based on 477 reviews, last reviewed 9th Aug 2025
98% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

The Festival Park staff are exceptionally friendly,... The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same Reviewed on: 9th August 2025
Patrick R's avatar
Patrick R

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025
Jenny F's avatar
Jenny F

About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (477)

Brilliant

5
Nothing really could be better. Staff are always helpful and polite. Reviewed on: 7th March 2018

Efficient

5
Staff are always polite and willing to help. Reviewed on: 7th March 2018

Approachable

5
Always greeted with a lovely smile every time I visit a branch. Reviewed on: 29th November 2017

Reasonable

3
Reasonable service but poor opening hours at Newcastle and poor printing equipment too. Reviewed on: 29th November 2017

Outstanding customer support

5
I'm a long standing member of the Hanley Economic Building Society as I had an account opened my my behalf by my great -granny in 1960. As the account hadn't been active of late I needed to verify my ID details for security reasons (which in itself is reassuring) It was so good to talk to polite staff with a sense of humour. Well done to HEBS! Reviewed on: 17th November 2017

The friendly society

5
Opening an account and talking through my options with a knowledgeable friendly person is just what you need from your bank. Reviewed on: 6th November 2017

Brilliant!!

5
You can't really improve on excellent!! Reviewed on: 25th October 2017

Friendly

5
Genuine and friendly staff that don't try to sell extra products. Reviewed on: 25th October 2017

Efficient!

5
They employ some great people :-) Reviewed on: 5th September 2017

Friendly

5
Can always be guaranteed a friendly service at the Hanley. Reviewed on: 18th August 2017

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