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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3 (677 reviews)

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3.00

Based on 677 reviews, last reviewed 13th Mar 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Charged for a renewal I didn't ask for. Charged for a renewal I didn't ask for. Find policies like this manipulative and deceitful. Very little understanding from customer services when ring... Read more Reviewed on: 13th March 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (677)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Easy to sign up

Really easy to take out a new policy online, website clearly shows options and different products Reviewed on: 25th August 2023

Very good company

I have Hastings insurance for car and Am very happy one of the best insurance company . Reviewed on: 25th August 2023

Straightforward cover

I have found Hasting Direct to be a very professional insurance company and their cover is tailored to my needs Reviewed on: 24th August 2023

Not good

Was told not to pursue claim against drunk driver who hit my parked car because I didn't get his details before he was taken away in an ambulance by the police. Reviewed on: 24th August 2023

Very reliable and easy

Good experience and competitive price, no problems with the service and the app is easy to use. Reviewed on: 24th August 2023

No nonsense

For the first time in 10 years driving, I've stayed with the same insurance company two years in a row. There were no other quotes that even came close to being reasonable. Auto-renewal process made it an easy job this year. Reviewed on: 24th August 2023

Competitive with great level of cover

I have been with hastings direct car insurance and home insurance for a few years. They are competitive and offer a great level of cover. The customer service is really friendly and its easy to get through to them. Also the hastings direct app is very useful and can't save time having all your documents in one place, but also having they ability to make certain changes to your policy. Reviewed on: 24th August 2023

Very good

Great value simple to use on line or over the phone beat any like for like quote Reviewed on: 23rd August 2023

easy car insurance

easy to use and very straight forward car insurance. Reviewed on: 23rd August 2023

Easy to buy but not needed to claim

Easy to purchase good renewal quote not needed to claim Reviewed on: 23rd August 2023

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