Smart Money People Logo
Go to business site
Share this page
Link copied

Hastings Direct: Car insurance reviews

View other Hastings Direct products
2.99
Based on 678 reviews, last reviewed 4th Apr 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
36%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026
Sarah Gray's avatar
Sarah Gray

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026
Mick Lee's avatar
Mick Lee
Read all reviews See your review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

5
I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024
Georgina 's avatar
Georgina

Easy to use, helpful insurance provider

4
Never encountered a problem before, easy to use and good customer service Reviewed on: 22nd August 2023
Chloe 's avatar
Chloe

Ok but not brilliant

3
I use these for multi car cover when I phoned up for a renewal price I was told to shop around and phone them back after Thought multi car would mirror cars but it doesn’t and also they do t so temporary drivers you have to pay for a year Reviewed on: 22nd August 2023
Penny Pinnick's avatar
Penny Pinnick

Does the job

4
Provides insurance, yet to have to test their customer experience but managing your account is straightforward Reviewed on: 22nd August 2023
Capyleo Dickinson's avatar
Capyleo Dickinson

Fuss free and easy

5
Have been with Hastings for a number of years and have been very impressed with the ease of setting up and renewal. Also very pleased not to have unnecessary or unexpected yearly increases on my car insurance premium! Reviewed on: 22nd August 2023
moorecara3@gmail.com's avatar
[email protected]

Great all rounder for car enthusiast

4
When calling the company, the wait times are short. The staff are knowledgable and assist in my queries. The price isn’t the cheapest but they cover much more than standard insurers. Overall a great company who I renew with yearly. Reviewed on: 22nd August 2023
Olly Overton's avatar
Olly Overton

They are great

5
Great deals. Easy to understand. Very friendly Reviewed on: 22nd August 2023
Tony Williams's avatar
Tony Williams

Best quote

5
Quick and easy. Hassle free.......... Reviewed on: 17th August 2023
T's avatar
T

Does the job

3
Can't say anything beyond it does what you expect. Don't hear from them but I haven't really had to be in contact for any reason. Auto renewal of policy is a pain in the backside however as they make it difficult to turn off. Reviewed on: 9th August 2023
B Hud's avatar
B Hud

Best car insurance company

5
Great service, easy to use app, customer support is very friendly and was extremely reliable and helpful after a crash I had. They made everything so simple! Reviewed on: 8th August 2023
Georgina Hall's avatar
Georgina Hall

Listen too you eventually

4
Used them for occasional travel in a third car.Used a monitor linked to a phone app.Once it was made clear to them that it was an “occasional “ use vehicle they stopped harassing me and accepted the use I’d signed up for. Reviewed on: 8th August 2023
John Radburn's avatar
John Radburn

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from Hastings Direct?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill