Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.79/5

Hinckley & Rugby Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,988 product reviews

Average score of 4.79/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
Was this helpful?

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 1988 company reviews • Last reviewed within 7 days

Always a pleasure to visit our local building society.

Savings • 5th February 2026

Always a pleasure to visit our local building society. The staff are always very welcoming and helpful.

{"display":"Cheryl Jones","full_name":"Cheryl Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1343860.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent personal service

Savings • 5th February 2026

Very friendly staff. Everything explained in detail. Advice given about the app and how to register excellent. I always receive an especially personal service.

{"display":"Sue B","full_name":"Sue B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I would recommend the Rugby Branch to anybody.

    Very simple to make an appointment which was very prompt. Very good advice given and every question we had was answered. We were made very... Very simple to make an appointment which was very prompt. Very good advice given and every question we had was answered. We were made very welcome by extremely pleasant staff. The personal touch and to be able to speak directly to a person makes all the difference. Read more Read less

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 5th February 2026
  • 5/5

    Very helpful and informative staff

    Very helpful and informative staff

    {"display":"Ann Ferrie","full_name":"Ann Ferrie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ann Ferrie 5th February 2026
  • 5/5

    Very good customer service

    Alice was very helpful and efficient

    {"display":"Meg Baker ","full_name":"Meg Baker ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Meg Baker 5th February 2026
  • 4/5

    A good experience in Nuneaton.

    Diane was courteous, provided thorough information and walked us through the process of form filling.

    {"display":"Phil","full_name":"Phil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Phil 4th February 2026
  • 5/5

    Excellent efficient and friendly service

    Excellent efficient and friendly face to face with Jade

    {"display":"Greg ","full_name":"Greg ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Greg 2nd February 2026
  • 5/5

    The adviser I saw had excellent communication skills...

    The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options,

    {"display":"Anthea R","full_name":"Anthea R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthea R 30th January 2026
  • 5/5

    Very knowledgeable staff.

    Very knowledgeable staff. Always friendly and helpful.

    {"display":"De","full_name":"De","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    De 29th January 2026
  • 5/5

    Smooth process

    my heartfelt thank you for all , you guided me through the entire process with professionalism, transparency, and patience.

    {"display":"Keshayini ","full_name":"Keshayini ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Keshayini 28th January 2026
  • 5/5

    Clear about products and good explanation and checki...

    Clear about products and good explanation and checking details

    {"display":"Christine B","full_name":"Christine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine B 28th January 2026

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice