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Hinckley & Rugby Building Society reviews

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Rated Excellent 4.81/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,046 product reviews

Average score of 4.81/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley and Rugby really shine with their friendly, helpful staff who make opening savings accounts and handling mortgages a breeze. People love the personal touch and clear explanations, even if some wish for more digital options. On the downside, a few found mortgage processing slow and communication patchy, plus the old-school paper-based account setup can feel a bit clunky.

Positive themes

  • Hinckley and Rugby's staff are consistently friendly, helpful and make everything easy.
  • Opening savings accounts at Hinckley and Rugby is quick and staff explain everything clearly.
  • Mortgage service at Hinckley and Rugby is personal and supportive with clear advice.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress for some.
  • Account opening relies heavily on paper forms and cheques which feels outdated.
  • Security concerns raised over phone disclosure of account details during account opening.
Summarised by AI
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 2046 company reviews Last reviewed within 7 days

Hinckley and rugby good choice for savers

Savings 14th March 2026

I was looking for a Regular savings account with a competitive rate of interest, as it's a good way to save and see your savings... I was looking for a Regular savings account with a competitive rate of interest, as it's a good way to save and see your savings grow. Once registered with Hinckley online, it was easy to keep track of my transactions. The Hinckley and rugby app is great addition for account holders. The design and user interface is easy to use. It has a lot of great features, whether saving, investing, banking services, all in the one place. Read more Read less

Rated Excellent 5/5
Read more product reviews

Excellent branch staff

Savings 14th March 2026

Their staff are excellent in the local branch, very friendly and able to offer useful advice on my savings accounts.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Decent regular saver, and good counter service

    Decent regular saver, and good counter service

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 14th March 2026
  • 5/5

    Easy to open and supporting local.

    Easy to open and supporting local.

    {"display":"Margaret C","full_name":"Margaret C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret C 14th March 2026
  • 5/5

    Outstanding inall areas...

    Everything from the opening of the account to the running of that account is transparent, seemless and has a person at the end of a... Everything from the opening of the account to the running of that account is transparent, seemless and has a person at the end of a telephone who cares for you, should you need to call. Read more Read less

  • 4/5

    Nearly great

    It’s good but 0.3/0.5 below competition rates

    {"display":"Michael B","full_name":"Michael B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael B 14th March 2026
  • 5/5

    good local building society

    pleasant local staff always helpful no matter what the amount is u are dealing with

    {"display":"patricia atkin","full_name":"patricia atkin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1396769.png"}}'s avatar
    Savings
    patricia atkin 14th March 2026
  • 5/5

    A credit to the industry and local area

    Knowledgable, friendly and efficient branch staff. Main office [telephone] staff the same. Helped us set up accounts for 4 Grandchildren without fuss and being very clear about the processes.

    {"display":"Tony S","full_name":"Tony S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tony S 14th March 2026
  • 5/5

    Who says customer service is dead.

    Visited Broughton Astley office and was greated by Michelle. I wa ted an ISA i had seen online. She knew instantly the one I had... Visited Broughton Astley office and was greated by Michelle. I wa ted an ISA i had seen online. She knew instantly the one I had seen but also told me about others I may be interested in. We talked and I applied for the original ISA, she helped with the filling out of the forms, explained the procedure I needed to follow all in a private office, full confidentuality was maintained, no open plan with everyone listening in - excellant. She was so friendly, informative and smiled - excellant customer service, fully recommended. No computer knowlefge require just old fashioned customer care. Read more Read less

    {"display":"Joy F","full_name":"Joy F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joy F 14th March 2026
  • 5/5

    The Nuneaton branch give excellent customer service.

    The Nuneaton branch give excellent customer service. They are all very helpful and patient. Always happy to give help when needed and a smile to brighten the day. 11/10

    {"display":"GILLIAN ","full_name":"GILLIAN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GILLIAN 14th March 2026
  • 5/5

    Great local building society

    All the staff in Rugby H&R are so kind, helpful and knowledgeable. I have seen most of the staff for advise on their products and... All the staff in Rugby H&R are so kind, helpful and knowledgeable. I have seen most of the staff for advise on their products and been very helpful. I think they are exactly what you want from your local building society Read more Read less

    {"display":"Martine P","full_name":"Martine P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martine P 14th March 2026

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