Quick service and very polite.The staff are very helpful. They are able to action your request regards new investments instead of having to make an appointment.

Served by Neil - very patient and helpful with the kids savings.

Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch... Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that alone; the personal touch is what I have always valued most - problems solved quickly, queries answered clearly, and everything done so pleasantly. I would be sad to lose this customer-friendly contact and hope it will survive alongside the new 'easy to use' online service. Read more Read less

Diane was helpful and knowledgeable. She listened and answered all my questions.

The ladies at Lutterworth have always got a smile on their faces. Not just in the branch, but they will always make an effort to... The ladies at Lutterworth have always got a smile on their faces. Not just in the branch, but they will always make an effort to say Hi if seen out of office too. Jo is always making an effort to get involved in supporting the local community aswell Read more Read less

Always friendly and helpful, thank you

Great staff explained everything and took time to ensure I was happy and understood everything. Very Good, excellent customer service.

The staff are always extremely polite and helpful

Member of staff recommended switching part of our easy access savings to a cash isa, which gave us a higher interest rate.