Paid advertisement
Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.82/5

Hinckley & Rugby Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,472 product reviews

Average score of 4.82/5
5 star
86%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Hinckley & Rugby Building Society have trended negatively over the past 90 days

Hinckley & Rugby Building Society shines with genuinely friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. People love being able to speak to real humans rather than machines, and the branches offer a warm, welcoming experience. However, some find the mortgage process slow and frustrating, with communication issues and outdated digital options holding things back.

Positive themes

  • Hinckley & Rugby Savings staff are friendly, patient and explain everything clearly.
  • Mortgage team at Hinckley & Rugby are helpful and provide clear advice.
  • Being able to speak to a real person rather than a machine is a big plus.

Negative themes

  • Mortgage process can be slow and frustrating with poor communication.
  • Savings accounts lack modern digital options and online access is limited.
  • Interest rates on some savings and mortgages are lower or outdated compared to others.
Summarised by AI
Was this helpful?

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 2472 company reviews • Last reviewed within 7 days

Friendly staff who will always go the extra mile

Savings • 22nd May 2026

Friendly helpful staff who always go the extra mile and actually know me and ask about family etc. Don’t see that often any more and... Friendly helpful staff who always go the extra mile and actually know me and ask about family etc. Don’t see that often any more and that’s why I wouldn’t switch. Read more Read less

{"display":"Kathy C","full_name":"Kathy C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Opening a new savings account

Savings • 21st May 2026

I went down yesterday to open a savings account and was met by Kasey Johnson a advisor that works there she was very helpful and... I went down yesterday to open a savings account and was met by Kasey Johnson a advisor that works there she was very helpful and very professional offering me all the options available made things very simple and easy for me 5 stars for her a credit for the company. Read more Read less

{"display":"Roy Wilson","full_name":"Roy Wilson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1593137.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Hinckley & Rugby Building Society
Hi Roy, Thank you for your fantastic feedback! We’re delighted to hear that Kasey at our branch provided such helpful and professional guidance when opening your savings account. It’s wonderful that she made the process simple and easy for you—5 stars indeed! We’ll be sure to pass on your kind words to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel
21st May 2026
Hinckley & Rugby Building Society
  • 5.00/5

    Excellent service

    Helpful . Friendly advice from Neil at the Rugby branch

    {"display":"MR D","full_name":"MR D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MR D 21st May 2026
  • 5.00/5

    Friendly, patient and professional.

    Friendly, patient and professional guidance given by Neil at Rugby’s branch of Hinckley & Rugby Building Society today when I opened my first Cash ISA... Friendly, patient and professional guidance given by Neil at Rugby’s branch of Hinckley & Rugby Building Society today when I opened my first Cash ISA account with them, taking time to explain my options in simple terms. The whole process gave me peace of mind, my questions were all answered clearly and I left feeling satisfied my money is in a safe place. Read more Read less

    {"display":"Janice W","full_name":"Janice W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice W 20th May 2026
  • 5.00/5

    First class service, as always.

    First class service, as always.. Very helpful and useful advice

    {"display":"Irene Harding","full_name":"Irene Harding","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Irene Harding 20th May 2026
  • 5.00/5

    Query dealt with promptly and efficiently.

    Query dealt with promptly and efficiently. Jennifer? very personable and helpful exactly what you want when ringing a help desk.

    {"display":"Carole","full_name":"Carole","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carole 20th May 2026
  • 5.00/5

    Excellent service

    Linda...very helpful....one of the reasons I'm investing my money....the service was amazing......

    {"display":"Kevin M","full_name":"Kevin M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin M 20th May 2026
  • 5.00/5

    Jennifer Williams was very helpful

    Jennifer Williams was very helpful

    {"display":"Ian","full_name":"Ian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian 20th May 2026
  • 5.00/5

    Really pleased with the service I received from Hinc...

    Really pleased with the service I received from Hinckley & Rugby Building Society. Emma was helpful, polite and very easy to deal with both online... Really pleased with the service I received from Hinckley & Rugby Building Society. Emma was helpful, polite and very easy to deal with both online and over the phone. She came across genuinely caring and nothing ever felt too much trouble. It’s nice dealing with someone who actually takes the time to listen and help properly rather than just rushing you through. Overall, a very positive experience and I’d happily recommend them. Read more Read less

    {"display":"Joe C","full_name":"Joe C","avatar":{"url":"\/uploads\/avatars\/users\/1072115.jpg"}}'s avatar
    Mortgages
    Joe C 20th May 2026
  • 5.00/5

    Great telephone support

    I called with some questions about my remortgage products and Katherine was really helpful, answered all my questions and explained in a way that made... I called with some questions about my remortgage products and Katherine was really helpful, answered all my questions and explained in a way that made sense. Mortgages can be a minefield and it was great to understand my options, and although she isn't allowed to advise me what to do, she gave me all the information to help me get a better understanding of it all. Thank you! Read more Read less

    {"display":"Cheryl H","full_name":"Cheryl H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1586023.png"}}'s avatar
    Mortgages
    Cheryl H 19th May 2026
  • 5.00/5

    Absolutely first class service.

    Absolutely first class service. Every question answered with clear and un precise information great job

    {"display":"Alfred l","full_name":"Alfred l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alfred l 19th May 2026

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice