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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.79/5

Hinckley & Rugby Building Society reviews

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Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,936 product reviews

Average score of 4.79/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

30 years of fantastic customer service

30+ years of fantastic customer service from the team at the Rugby branch. Initially with mortgages and more recently with savings products.

{"display":"David Owen","full_name":"David Owen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312702.png"}}'s avatar
Savings
David Owen 5th December 2025

Latest negative rating

1/5

Personal service - long my it last

Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch... Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that alone; the personal touch is what I have always valued most - problems solved quickly, queries answered clearly, and everything done so pleasantly. I would be sad to lose this customer-friendly contact and hope it will survive alongside the new 'easy to use' online service. Read more Read less

Savings
Verified source 12th October 2025
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1936 company reviews • Last reviewed within 7 days

30 years of fantastic customer service

Savings • 5th December 2025

30+ years of fantastic customer service from the team at the Rugby branch. Initially with mortgages and more recently with savings products.

{"display":"David Owen","full_name":"David Owen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312702.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Professional environment

Savings • 5th December 2025

On coming into the society all our questions were answered with politeness and professionalism.

{"display":"Susan Webb","full_name":"Susan Webb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Excellent all round.

    Very good service. Informative, friendly and efficient.

    {"display":"John R","full_name":"John R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John R 4th December 2025
  • 5/5

    Extremely helpful.

    Extremely helpful. A very pleasant experience talking to a human being rather than trying to communicate online.

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 4th December 2025
  • 5/5

    Spoke to a real person.

    Called in with a query about my account and spoke to a real person instead of having to use a machine.

    {"display":"Peter","full_name":"Peter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter 3rd December 2025
  • 5/5

    Making it easy (again!)

    The H&R colleague was with another client when I arrived. Delaying her lunch she offered me the same bespoke service as per previous client. Professional,... The H&R colleague was with another client when I arrived. Delaying her lunch she offered me the same bespoke service as per previous client. Professional, reassuring and above all, on the money, another excellent interchange of service. Read more Read less

    {"display":"Robert","full_name":"Robert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert 2nd December 2025
  • 5/5

    was served by a very helpful assistant.

    was served by a very helpful assistant. Was polite, engaging and knowledgeable

    {"display":"Roger C","full_name":"Roger C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roger C 2nd December 2025
  • 5/5

    Excellent customer service

    Wonderful customer service at the castle street branch, pleased with everything when I go into the branch and they are very welcoming, very friendly and... Wonderful customer service at the castle street branch, pleased with everything when I go into the branch and they are very welcoming, very friendly and are very professional! Well done Jamie and the team Read more Read less

    {"display":"Sandra k","full_name":"Sandra k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra k 29th November 2025
  • 5/5

    Very welcoming nice friendly staff everything explai...

    Very welcoming nice friendly staff everything explained in detail as to the product I was looking to invest in

    {"display":"Nigel M","full_name":"Nigel M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel M 29th November 2025
  • 5/5

    Excellent customer service from Linda

    Excellent customer service from Linda

    {"display":"Kim ","full_name":"Kim ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kim 29th November 2025
  • 5/5

    Fantastic customer service

    I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would... I was advised to get an offset mortgage at a time I was going through a divorce but the finances weren't settled and I would get money for a deposit that I could pay in with fewer penalties. That was in 2012. I have stayed because 1, it made sense financially with the offset and I had flexibility.2, the customer service is the best I have experienced in any company. I can leave a message and you call back. I get to talk to a human being who seems genuinely interested. It is the customer service that kept my business Read more Read less

    {"display":"Rowena ","full_name":"Rowena ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rowena 28th November 2025

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