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Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.75/5

Hinckley & Rugby Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,790 product reviews

Average score of 4.75/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%
Reviews for Hinckley & Rugby Building Society have trended positively over the past 90 days

Latest positive rating

5/5

First class customer service. .

First class customer service and prompt attention.

{"display":"Geoff P","full_name":"Geoff P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Geoff P 4th August 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025
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About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

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Reviews for Hinckley & Rugby Building Society

Showing 11 of 1790 company reviews • Last reviewed within 7 days

First class customer service. .

Mortgages • 4th August 2025

First class customer service and prompt attention.

{"display":"Geoff P","full_name":"Geoff P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Friendly and professional staff at the Nuneaton branch.

Savings • 31st July 2025

Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different... Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different savings products on offer. Always friendly and welcoming at Nuneaton, a great team. Read more Read less

{"display":"Diane Lungley ","full_name":"Diane Lungley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Savings Account

    Michele was extremely helpful and has always been so whenever my wife and I have met her

    {"display":"Brian Rowledge","full_name":"Brian Rowledge","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1288061.png"}}'s avatar
    Savings
    Brian Rowledge 28th July 2025
  • 5/5

    Manager and staff of Rugby branch extremely helpful...

    Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service.

    {"display":"B S","full_name":"B S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    B S 26th July 2025
  • 5/5

    Mandy at Hinckley & Rugby South Wigston was very hel...

    Mandy at Hinckley & Rugby South Wigston was very helpful.

    {"display":"Alice A","full_name":"Alice A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alice A 18th July 2025
  • 5/5

    I was given the information I needed in a friendly a...

    I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment... I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment I was guided through the whole process in a very friendly way and everything was explained fully.. Read more Read less

    {"display":"Margaret H","full_name":"Margaret H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret H 15th July 2025
  • 5/5

    Happy Mortgage Client

    Provided me with a mortgage which was a tricky scenario to accommodate. Whenever I’ve liaised with them they’ve been very helpful and always done what they’ve promised.

    {"display":"David Lewis","full_name":"David Lewis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1273062.png"}}'s avatar
    Mortgages
    David Lewis 12th July 2025
  • 5/5

    HRBS are wonderful.

    HRBS are wonderful. Probably the best mortgage experience I have ever had

    {"display":"Onur Ibrahim","full_name":"Onur Ibrahim","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1273053.png"}}'s avatar
    Mortgages
    Onur Ibrahim 12th July 2025
  • 5/5

    Very Helpful and all questions answered

    Very Helpful and all questions answered

    {"display":"Mark C","full_name":"Mark C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark C 9th July 2025
  • 5/5

    Hinkley & Rugby have provided a very good service -...

    Hinkley & Rugby have provided a very good service - not the cheapest but I am generally impressed

    {"display":"Nick L","full_name":"Nick L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nick L 26th June 2025
  • 5/5

    Great service

    From the first contact and enquiry to completion of the isa the stages of the process were clearly explained.

    {"display":"Nigel P","full_name":"Nigel P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel P 18th June 2025

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