Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Hinckley & Rugby Building Society reviews

Hinckley & Rugby Building Society Logo
Rated Excellent • 4.76/5

Hinckley & Rugby Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website

Review summary

People rate this company as Excellent based on 1,797 product reviews

Average score of 4.76/5
5 star
83%
4 star
12%
3 star
2%
2 star
1%
1 star
2%

Latest positive rating

5/5

Helpful well informed staff.

Helpful well informed staff. No waiting. Friendly personal service

{"display":"Jo M","full_name":"Jo M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jo M 24th August 2025

Latest negative rating

1/5

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to... Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Read more Read less

{"display":"Gardener","full_name":"Gardener","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Gardener 6th March 2025
See more reviews for Hinckley & Rugby Building Society products

About Hinckley & Rugby Building Society

Hinckley & Rugby Building Society is committed to providing an extensive range of competitive savings accounts and mortgage schemes and to providing the highest standards of customer service. Smart Money People is the place for Hinckley & Rugby Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Hinckley & Rugby Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Hinckley & Rugby Building Society

Showing 11 of 1797 company reviews • Last reviewed within 7 days

Helpful well informed staff.

Savings • 24th August 2025

Helpful well informed staff. No waiting. Friendly personal service

{"display":"Jo M","full_name":"Jo M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I would like to highly commend the excellent custome...

Savings • 21st August 2025

I would like to highly commend the excellent customer service provided by Michelle at the Broughton Astley branch. She was incredibly helpful and her knowledge... I would like to highly commend the excellent customer service provided by Michelle at the Broughton Astley branch. She was incredibly helpful and her knowledge of the different savings accounts was exceptional. She explained everything so clearly and simply, making it very easy for me to understand the options available. Her professionalism and friendly approach made for a fantastic customer experience. Read more Read less

{"display":"Helen W","full_name":"Helen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Decided to stay with Hinckley & Rugby

    Rather than transfer out the matured funds to another bank or building society, we decided to stay with this building society. Excellent friendly service from... Rather than transfer out the matured funds to another bank or building society, we decided to stay with this building society. Excellent friendly service from Marie, Rita and Mandy at the Wigston Branch. It was pleasant to pop in to see them. Read more Read less

    {"display":"Dracula","full_name":"Dracula","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dracula 19th August 2025
  • 5/5

    Excellent Service

    I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the... I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account for my circumstances. There was no hurry, no pressure. I felt valued, something which can be rare for those of us in the OAP pigeon hole! Read more Read less

    {"display":"Ann ","full_name":"Ann ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ann 13th August 2025
  • 5/5

    Well put together answers and questions knew what wa...

    Well put together answers and questions knew what was required.

    {"display":"Balvinder P","full_name":"Balvinder P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Balvinder P 12th August 2025
  • 5/5

    Very efficient transferring my 120 day account into...

    Very efficient transferring my 120 day account into a fixed rate cash ISA.

    {"display":"Stephen B","full_name":"Stephen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen B 11th August 2025
  • 5/5

    Always friendly and helpful staff.

    Always friendly and helpful staff. Nice to have a local branch, you can ask questions face to face.

    {"display":"Alison ","full_name":"Alison ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alison 9th August 2025
  • 5/5

    First class customer service. .

    First class customer service and prompt attention.

    {"display":"Geoff P","full_name":"Geoff P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Geoff P 4th August 2025
  • 5/5

    Friendly and professional staff at the Nuneaton branch.

    Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different... Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different savings products on offer. Always friendly and welcoming at Nuneaton, a great team. Read more Read less

    {"display":"Diane Lungley ","full_name":"Diane Lungley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Savings Account

    Michele was extremely helpful and has always been so whenever my wife and I have met her

    {"display":"Brian Rowledge","full_name":"Brian Rowledge","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1288061.png"}}'s avatar
    Savings
    Brian Rowledge 28th July 2025
  • 5/5

    Manager and staff of Rugby branch extremely helpful...

    Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service.

    {"display":"B S","full_name":"B S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    B S 26th July 2025

    Products from Hinckley & Rugby Building Society

    Showing all products offered by Hinckley & Rugby Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice