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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.6 (398 reviews)

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4.60

Based on 398 reviews, last reviewed 27th Feb 2026

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Very informative and pleasant. Very informative and pleasant. Easy to understand and patient. Reviewed on: 27th February 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Hinckley & Rugby Building Society Mortgages reviews (398)

Review of the Hinckley & Rugby Building Society, Mortgages:

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Professional, helpful, and friendly

I had lots of queries which were all answered swiftly. The process was clear and Deborah was very helpful. Reviewed on: 2nd August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 4th August 2023

Great Service Really helpful and clear

Every communication is always pleasent and professional. Very clear and on the side of the customer. Reviewed on: 31st July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 2nd August 2023

Great service

I was helped by Jo Tidey today who answered all of my enquiries with great knowledge. Reviewed on: 27th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st July 2023

Excellent service.

I had some complicated questions about changing my mortgage and Karen Crudgington answered them quickly and with authority. I recommend HRBS to anyone as the rates are reasonable the service is outstanding. Reviewed on: 27th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st July 2023

Friendly, helpful, supportive

Really helpful assistant, fun, friendly, efficient and clear. Excellent help Reviewed on: 27th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st July 2023

Finalising my mortgage and offset savings accounts

Very professional and checked out all my concerns. My sure everything was in order before leaving the call Reviewed on: 26th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 31st July 2023

Very helpful

Got all the info I needed to progress my new mortgage Reviewed on: 25th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th July 2023

Excellent service

Simone Jones (Contract Variations Assistant) was very helpful during my call. She handled my enquiry in both an efficient, yet friendly way and took time to ensure that I fully understood what I needed to know. Excellent customer service. Reviewed on: 25th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th July 2023

very friendly and efficient

Most of the time I have been completely satisfied with the service - however on a few occasions I have been promised call backs and they never happened at all. Reviewed on: 24th July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th July 2023

Friendly/Helpful Staff

I would recommend this building society as I found them extremely helpful in my hour of need they dealt with the dilemma I found myself in quicker and efficiently with their no fuss attitude Reviewed on: 22nd July 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th July 2023

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Hinckley & Rugby Building Society: Mortgages reviews

27% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hinckley & Rugby Building Society Mortgages reviews (398)

Very fast processing.

Professional, helpful, and friendly

Great Service Really helpful and clear

Great service

Excellent service.

Friendly, helpful, supportive

Finalising my mortgage and offset savings accounts

Very helpful

Excellent service

very friendly and efficient

Friendly/Helpful Staff

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Savings

Join Smart Money People

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